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Frequently Asked Questions (FAQ) about CBMM


What is a computer-based multimedia (CBMM) course?

A CBMM course provides all course content, via a CD-Rom disk using audio, video, and text files. Developed by Virtual Education Software, Inc., a CBMM course provides instruction on strategies for teaching students with special behavioral and learning needs.

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Are there in-person meetings or a Blackboard site for the course?

A CBMM course has no in-person meetings. There is no course information on Blackboard.

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How is the CBMM course designed?

After installing the course compact disk into a personal computer, the course begins with basic start-up information. The course is set-up like a book with chapters and multiple choice exams. Students write essays in response to critical thinking questions and a review of journal articles. A detailed course syllabus provides student expectations.

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Can a CBMM disk be installed on more than one computer?

No. All course work must be completed on the same computer used to initiate the program.

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It is the first day of the semester session, but I do not have my CBMM materials. What do I do?

Do not panic or feel that you are getting behind. Materials are sent to students on the first day of the session and delivery may take up to four days. Materials are sent from Spokane, Washington via the U.S. mail. To ensure delivery, students should confirm that their mailing address is up-to-date in BroncoWeb.

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It is the first day of the semester session, but I have not received an email from my instructor with instructions. What do I do?

An "Orientation Email" is sent before classes begin to your BroncoMail account. This email will provide great instructions about the course and should be printed for reference later. Students may contact the instructor using the email address on course syllabus.

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What CBMM courses are being offered this semester and next?

To view a complete listing of CBMM courses for this semester, navigate to the Current Course Table; to view courses for next semester, navigate to the Coming Course Table.

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How often are CBMM courses offered?

During the fall and spring semesters, they are offered once in the first 8-week session and repeated in the second 8-week session. In summer semester, they are offered once in the first 5-week session repeated in the second 5-week session. Semester dates and deadlines.

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Am I allowed to take the same CBMM course more than once?

No. CBMM courses are cross-listed with different academic departments, but have the same course title. It is the student’s responsibility to avoid enrolling in the same course twice. Students who do enroll in the same course are alerted of their error via BroncoMail. Check your unofficial transcript on BroncoWeb to view previous CBMM courses completed.

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How do I register for a CBMM course (Professional Education credit or Academic credit)?

The answer depends on what type of credit you want to receive for the course. CBMM courses are offered for both professional education and academic credit. It is important to become admitted appropriately, for your needs, to the University.

To earn Professional Education credit, complete and submit this admission form.

To earn Graduate Academic credit, complete and submit the admission form.

To earn Undergraduate Academic credit, complete and submit the admission form.

After your application has been processed, you will receive a letter explaining your admission status and how to enroll in the course.

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How do I enroll for a CBMM course?

Students admitted to Boise State (see previous question), will receive information on how to enroll for a course using their BroncoWeb account. If you have never attended Boise State before, contact the New Student and Family Programs Office for an orientation.

Returning students or students receiving professional education credit, should view their BroncoWeb account for their registration appointment.

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What is BroncoWeb?

BroncoWeb is a user-friendly registration system that provides information on classes, including descriptions, credit hours, technology requirements, etc. When you access BroncoWeb, you have the ability to change your personal information (address and telephone number), view your semester class schedule, view your student financial account, and pay your tuition and fees - all online.

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I worked on the disk yesterday, but today when I went into the course disk it didn’t show any of my work.

VESi courses write small text files to your hard drive to keep track of your student information, exam scores and progress through the course. The reasons you may not see previous work include:

  1. Switching computers: You need to begin and end on the same computer.
  2. Logging in under a different user account: The VESi files are kept in a separate folder for each user, make sure you have logged in under the same user every time you work on the course.
  3. Networked computer: If you are working on a computer connected to a school network, the network administrator may not allow files to be saved to the hard drive, or the files may be erased at the end of the day. In this case, you will need to speak to your network administrator or use a non-network computer.

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I can’t get in to the exams.

You must view every screen in a chapter before you can access the exam. Click on course link. You will need an asterisk next to each topic before moving into an exam.

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My essays won’t save or print.

After you are finished writing your essays, click on Save. Do not click on Save As and specify a name or path for the file; the program will not be able to read it back in or print out at the end of class. If you changed location of file during save, you must search for file and print.

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My evaluation form and essays printed out ok, but my certificate never printed.

At the bottom of the evaluation form there is a “View Doc before Printing” checkbox. Checking this box will sometimes force the certificate to print. If you try this twice and still have no success, please contact VESi tech support a 1.800.313.6744.

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Where do I send work when class is done?

Send essays and certificate of completion to Virtual Education Software Inc., at 16201 East Indiana Ave., Suite 1450, Spokane, WA 99216.

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When filling out the evaluation form, the fields at the top keep going blank after I type in the information.

Use the Tab key to enter and exit the fields rather than pointing and clicking with the mouse.

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I have not found an answer to my question. Who do I contact?

1. For questions about admissions, registration, student support, material mailings and other general information: email DistanceEd@boisestate.edu.

or

2. For questions about course content, technical issues, or vendor support: email support@virtualeduc.com or call 800.313.6744.

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Last reviewed: November 20, 2009