If you are paying by credit card, you may register at our secure web registration site.
Links to the secure registration pages are listed under each module description at the left.
Call CPD at (208) 426-1709, and provide your VISA, MasterCard, or Discover.
Boise State University
Ctr. for Professional Development
220 E. Parkcenter Blvd.
Boise, ID 83706-3940
$799 per person, per 3-day program, includes all materials. Or register for individual modules at $90 per module.
Group discounts are available for three or more participants registering from the same organization.
You may view or download the Current Course Catalog (PDF). Or e-mail us and we will e-mail the catalog to you.
Increase productivity, improve employee performance, and enhance business interactions through effective supervision. This training program consists of two parts of nine modules each, and provides managers with practical tools to improve the performance of their employees now.
Part 1 explores the tools and skills needed to lead, coach, and develop your team.
Part 2 focuses on the skills and tools needed to get results through effective and ethical decision making; problem solving; and improvements in efficiency, safety, negotiation, conflict, and change management.
A Boise State University certificate in Applied Leadership is awarded along with CEU's (0.2 per module, 1.8 per part).
You may sign-up for the full series to tackle the major demands faced by managers, or choose modules to target results in a specific area.
Part 1: Leading People, Modules 1-9: Feb. 21, 22 23, 2012
Part 2: Achieving Results, Modules 10-18: April 24, 25, 26, 2012
Module 1 - The Role of a Leader - 8 a.m.-10 a.m.
As a leader, whether you are a first-line supervisor or a CEO, your job is to influence and motivate your team members. You can apply specific strategies from this workshop to expand the boundaries of your influence and motivate those who report to you.
Register for The Role of a Leader
Module 2 - Managing Across Generations - 10:30 a.m.-12:30 p.m.
For the first time in history, four generations are working together – all with very different perspectives on the work world. Look at how various generations regard work ethics, work/life balance, and communication. Gain tools to effectively manage across those differences to unify your team.
Register for Managing Across Generations
Module 3 - Impacts of Personality Preferences - 1:30 p.m.-3:30 p.m.
Individuals differ in how they gather information, make decisions, and organize their lives. Identify your preferences and how to bridge the differences between personality types to make your team more cohesive.
Register for Impacts of Personality Preferences
Module 4 - Communicating Effectively - 8 a.m.-10 a.m.
When, how, and where you communicate is crucial to your success. Apply proven tools and techniques to initiate and respond to communications more clearly.
Register for Communicating Effectively
Module 5 - The Art of Delegation - 10:30 a.m.-12:30 p.m.
The "mechanics" of delegation begin with task assignment. The "art" of delegation includes developing your employees. Use seven delegation steps to increase productivity and staff skills.
Register for The Art of Delegation
Module 6 - Performance Management: Setting Goals and Appraising - 1:30 p.m.-3:30 p.m.
Define the performance management cycle then closely examine two important aspects that go hand in hand: how to set goals and how to hold a performance appraisal meeting. You will gain techniques for appraising both achieving and underachieving employees.
Register for Performance Management: Setting Goals and Appraising
Module 7 - Coaching for High Performance - 8 a.m.-10 a.m.
By skillfully providing constructive feedback, a leader guides employees in becoming self sufficient and performing at their best. Adapt your coaching techniques to promote your employees' optimum performance by building on what is well done, correcting what is marginal and disciplining what is unacceptable.
Register for Coaching for High Performance
Module 8 - Situational Leadership - 10:30 a.m.-12:30 p.m.
Many managers have tried to find the one, best leadership style for all situations. However, to be an effective leader, you must adapt your leadership style to the situation. You'll clarify the four major leadership styles and in what situations each style is preferred.
Register for Situational Leadership
Module 9 - Taking Your Team to the Next Stage - 1:30 pm - 3:30 pm
All teams go through several stages of development. Through a hands-on activity, you will experience the four stages of team development and discover how to move your team to the optimum performance level.
Register for Taking Your Team to the Next Stage
Module 10 - Customer Service - 8 a.m.-10 a.m.
In today's world of open communication forums, each customer interaction needs to be "magical." By using 5 simple steps, your team can improve the service and satisfaction of your internal and external customers.
Module 11 - Organizational Well Being - 10:30 a.m.-12:30 p.m.
As a manager, you can be held personally responsible for unsafe work environments. By assessing your workplace safety, and addressing both physical and psychological factors, you can promote the well being of your organization and its employees.
Register for Organizational Well Being
Module 12 - Decision-Making - 1:30 p.m.-3:30 p.m.
As leaders advance, the decisions they face become more complex and require better methods. After determining how you currently make decisions, you can gain new tools to expand your logical and intuitive decision-making techniques.
Module 13 - Problem-Solving - 8 a.m.-10 a.m.
On a daily basis, you encounter problems with operations and processes. You can apply a simple, four-step process to identify problem solutions and use specific tools to make sure your solutions are on the mark.
Module 14 - Lean Office - 10:30 a.m.-12:30 p.m.
Each workplace that has encountered reductions in staff needs to decrease duplication and trim waste. By using the basic concepts of "lean office" you can improve the efficiency and results of your workplace.
Module 15 - Ethics in the Workplace - 1:30 p.m.-3:30 p.m.
Maintaining high integrity is a complex issue that affects everyone faced with competing demands in the workplace. Determine your ethical orientation and learn models and tools you can use in your everyday, decision making to address ethical challenges.
Register for Ethics in the Workplace
Module 16 - Conflict Management - 8 a.m.-10 a.m.
Differences in style and interests can result in conflicts. Assess your primary conflict style and use proven techniques to mediate and turn conflict into productivity.
Register for Conflict Management
Module 17 - Effective Negotiation - 10:30 a.m.-12:30 p.m.
Two important factors in successful negotiations are preparation and approach. You'll explore examples of good and bad negotiations, outline what you need to prepare beforehand and discuss how to remove barriers.
Register for Effective Negotiation
Module 18 - Managing Change - 1:30 p.m.-3:30 p.m.
As they say, change is the only constant. When dealing with change, people go through several stages of transition. Define what you can do as a leader to move people through these stages more quickly and productively.
Check out the convenient schedules listed above for each workshop.
Yanke Research Park, 220 E. Parkcenter Blvd., Boise, ID
Tricia Burns, Kathy Drury-Bogle
$799 for each 3-day program or $90 for each module
Center for Professional Development, 220 E. Parkcenter Blvd., Boise, ID 83706-3940
Phone: (208) 426-1709
Email: cpdinfo@boisestate.edu
Reviewed: December 8, 2011