If you are paying by credit card, you may register at our secure web registration site.
Links to the secure registration pages are listed under each class description at the left.
Call CPD at (208) 426-1709, and provide your VISA, MasterCard, or Discover.
Boise State University
Ctr. for Professional Development
220 E. Parkcenter Blvd.
Boise, ID 83706-3940
$60 per person, per workshop includes all materials and parking.
You may view or download the Current Course Catalog (PDF). Or e-mail us and we will e-mail the catalog to you.
The Power Pack series provides new tools and techniques, short format, low price with the same high quality faculty and curriculum.
Many of us are comfortable enough speaking to groups when the audience, subject and situation are familiar. But in high-stakes situations—where conflict, pressure, or significant consequences are involved—we may fall short just when we need to perform at our absolute best. This interactive workshop will give you the tools and confidence to excel in challenging presentation environments. You'll learn how to create a strategy tailored to the specific situation, handle hostile audiences and difficult questions, and manage the anxiety most of us feel in facing high stakes presentations.
Register for High Stakes Presentations.
Wed., July 11, 2012, 10:30 a.m.-12:30 p.m. | Instructor: Janet Mills
There are three stages to effective customer interactions, and four things customers want every time they interact with you (Attention, Acceptance, Assertion, and Appreciation). When all three stages are enacted, and when you give your customers the four things they want, you not only make the current interaction a positive one, you also build your customers' positive anticipation about their next encounter with you!
Register for Make Every Customer Interaction Positive.
Wed., July 11, 2012, 1:30 p.m.-3:30 p.m. | Instructor: Jerri Mizrahi
Build skills and confidence in defusing difficult customer interactions. Identify the six A's of communication and put them into practice (Acknowledge, Active Listening, Admit Mistakes, Allow Venting, Apologize and Appropriate Non-verbals).
Register for Master Challenging Customer Interactions.
If staff cuts and customer demands have filled your plate to overflowing, you need to figure out where to start and how to concentrate your resources. By using the methods from this workshop, you will more effectively maximize and prioritize your time and efforts. You will gain tools to:
Register for Time Management Basics.
What's getting in the way? What are you waiting for? What should you focus on? Your life is calling! Distinguish between what you have to do, where you have to be, what you should focus on, etc. Be inspired by purpose, connected to spirit, others, and body. Learn how to manage your desired outcomes and still balance your life/work.
Register for Nurture Yourself – Life/Work Balance.
What is harassment? What are the employees' responsibilities? What are the manager's responsibilities? We focus on diversity and respect in the workplace. Participants will explore the range of behaviors that can be described as harassment and positive strategies that promote respect.
Register for Respectful Workplace.
Sometimes teams just appear to be smooth functioning, everyone gets along, are productive and positive. Is it a fluke? It doesn't just happen. Teambuilding isn't just a matter of people getting along with one another, it's a balance between task and relationship and it takes intentional actions. This session is designed to provide team leaders and members with skills, tools, and resources to intentionally create a positive and productive team environment.
This workshop is designed to provide participants with the opportunities to:
Register for Turn Team Conflicts into Teamwork.
Yanke Family Research Park, 220 E. Parkcenter Blvd., Boise, ID
$60 per person per workshop, includes all materials and parking.
Center for Professional Development, 220 E. Parkcenter Blvd., Boise, ID 83706-3940
Phone: (208) 426-1709
Email: cpdinfo@boisestate.edu
Reviewed: May 11, 2012