If you are paying by credit card, you may register at our secure web registration site.
Call CPD at (208) 426-3861, and provide your VISA, MasterCard, or Discover.
Call (208) 426-1300 and send the completed Registration Form.
Print the Registration Form and mail to:
Boise State University
Ctr. for Professional Development
1910 University Dr.
Boise, ID 83725-1660
$179 per person, includes all materials. Sign up for Negotiation Strategies for Results and Resolving Workplace Conflicts for $299 - Save $59!
You may view or download the Fall Catalog (pdf). Or email us and we will email the catalog to you. If you prefer, we can also mail you a printed catalog. Just let us know the mailing address in an email or by calling us at (208) 426-3861.
Misunderstandings can occur in any work environment. Differences can emerge between supervisor and employee, peers, and customers. If these misunderstandings are not resolved, deeper conflict can arise and disrupt office operations and results.
This session provides participants with analytical tools to determine the causes of workplace conflict and approaches for resolution. Tools and practice will be presented which guide in managing one's reactions, focusing on solutions, and promoting effective cooperation.
This workshop is designed for managers, supervisors, customer relations specialists, team members, or others interested in conflict in the work environment. No prior conflict resolution training is required.
September 21, 2009 | 8:30 am-12 Noon
Suzanne McCorkle, Ph.D. Professor, Boise State University Public Policy Department, College of Social Sciences and Public Affairs
Dr. McCorkle currently is the Director of Boise State's Office of Conflict Management Services and the Conflict Resolution Certificate Program. She earned her doctorate in Communication from the University of Colorado at Boulder.
Dr. McCorkle has an active consulting, training, and speaking practice in which she specializes in creating systems to prevent conflict, conflict management, mediation, and public speaking. She is a skilled facilitator and has experience developing boards of directors and top management. Among her many clients throughout Idaho are: Micron Technology, Idaho Sate Department of Human Resources, Idaho Department of Commerce, Idaho Department of Health and Welfare, J.R. Simplot Company, and Magic Valley Regional Medical Center. In 2002, Dr. McCorkle received the Peacemaker of the Year award from the Idaho Mediation Association.
Boise State Campus, Simplot/Micron Technology Center, Room 210
$179 per person, includes all materials. Sign up for Negotiation Strategies for Results and Resolving Workplace Conflicts for $299 - Save $59!
Back to Schedule topCenter for Professional Development, 1910 University Drive, Boise, ID 83725-1660
Phone: (208) 426-3861
Email: cpdinfo@boisestate.edu
Reviewed: June 9, 2009