This workshop provides participants with analytical tools to determine the causes of workplace conflict and approaches for resolution. Tools and practice will be presented which guide in managing one's reactions, focusing on solutions, and promoting effective cooperation. To see what is offered in this course, visit Resolving Workplace Conflicts.
Negotiation skills are useful for staff at all levels of an organization and essential for managers. Participants will learn to address situations that require the ability to flex between competitive and collaborative approaches. You can improve negotiation results with skills to identify and adapt to different bargaining assumptions and goals. Visit Negotiating for Results for more information.
Professional selling is about building long-term relationships between suppliers and customers. Understand the process of professional selling from the early stages of prospecting through face-to-face presentations and how to close the sale in a professional manner. To learn more about these skills and how to register, visit the Sales Strategies web page.
Sales teams are faced with competitors seeking the same contracts, pricing pressures for products/services and demand issues. The recession has tested sales managers to provide sales leadership that keeps their teams engaged and moving forward. The sales manager's success is determined by how well he/she manages the sales professionals. This workshop will provide sales managers with specific skills and techniques to effectively lead, coach and motivate their sales force into achieving results as more profitable, high-performing business consultants. Visit Leading Your Sales Force to learn more about this course.
Your success depends on effective communication, whether you are sending an email, creating a report, or writing a letter. This workshop presents a refresher on the essentials of business grammar and format. In-class exercises provide an opportunity to fine-tune your writing skills and receive individual feedback on your writing style. To learn more about what this class is about, visit the Writing for Clarity in Business web page.
Discover ways to improve your proposals, reports, and instructions, making them powerful means of persuasion and communication. Organize your ideas, adapt specialized content for experts and general public, and achieve your communication objectives. To find out more information about this valuable course, visit Professional Technical Writing.
Center for Professional Development, 220 E. Parkcenter Blvd., Boise, ID 83706-3940
Phone: (208) 426-1709
Email: cpdinfo@boisestate.edu
Reviewed: December 7, 2011