How the Ombuds Can Help
There may be certain matters you wish to explore “off the record” or need information or informal advice. Perhaps you are facing problems for which formal channels need to be invoked, but you are not sure how they work or what are the implications of using them. Or, there may be issues which, despite your best efforts, have not been satisfactorily addressed or resolved. The ombuds helps by:
The ombuds actively seeks to understand your concerns.
Analyzing the problem
The ombuds will assist you in identifying and clarifying your issues and interests.
Providing relevant information
The ombuds is an information resource who can help you find answers to your questions.
Explaining university policies and procedures
The ombuds will help you find and understand polices and procedures related to your concerns.
The ombuds can help you, your colleagues, chairs, or deans to find ways to communicate more effectively and work collaboratively.
The ombuds helps parties identify new options and solutions that address their interests.
The ombuds arranges for a third party mediator to help parties desiring to resolve a conflict through the mediation process.
The ombuds makes recommendations to the appropriate bodies for changes in university policy or procedures to ensure clarity, fairness, and justice.