Diagnose and prevent problems as an IT Support professional
Learn to troubleshoot and solve problems when technology fails while providing great customer service. Set up computers for users, oversee networks, and prevent attacks. Build your career with industry certifications. Like a doctor diagnosing an illness, figure out what’s wrong and how to fix it.
What you’ll experience
Both COID 266 and COID 267 are structured as 100% online, asynchronous courses, meaning you can hit the books at a time and place that works best for you. No rigid meeting times here! Assignments are due on Tuesdays, Thursdays and Saturdays, keeping you on track throughout the semester.
How it works
You’ll work in two different learning environments: Canvas will be your virtual classroom to interact with your instructor and classmates, submit written assignments and check your grades. Think of Coursera as your interactive textbook, where you’ll complete the Google certification coursework, including readings, videos, practice quizzes and graded assessments.
Why Boise State’s program rocks
What sets Boise State’s program apart from simply pursuing the Google certificate independently? Here’s the inside scoop:
Portfolio powerhouse: You won’t just be learning in a vacuum. You’ll build a portfolio of real-world projects that showcase your skills to potential employers. It’s like building your own data analysis highlight reel!
Feedback frenzy (in a good way!): Benefit from direct guidance and constructive feedback from seasoned instructors. They’ve been there, done that, and are eager to help you polish your skills.
Community collaboration: Learning is more fun when you’re not alone! Engage with your fellow Boise State peers through interactive discussions and thoughtful reflections. It’s a fantastic opportunity to swap ideas, share perspectives and learn from each other.
Structured success: Let’s face it; online learning requires a good dose of self-discipline. Boise State provides a structured schedule designed to keep you motivated and on the path to completion. They’ve got your back!
College credit bonus: Along with earning the Google industry certificate, you’ll boost your academic profile with seven college credits upon completion of the two courses. Double win!
Certificate course details
Course resources and examples
Email the course’s instructor, Mark Woychick, at markwoychick@boisestate.edu for access to example syllabi and more project resources.
Syllabi
COID 266 – PM I
COID 267 – PM II
Project resources
COID 266 IT Support Plan Template
COID 266 IT Support Plan Example
COID 267 Skills and Growth Plan Template
Semester project highlights
COID 266 – IT Support I
IT Support plan project: This project throws you into the driver’s seat, tasking you to create an IT Support Plan for a real-world community challenge. You’ll pick a cause close to your heart, identify a specific community, and define your project’s scope—think of it as drawing the battle lines for your IT master plan. Don’t worry, you won’t be building a rocket from scratch (unless that’s your thing). The goal here is to demonstrate your thought process, research skills, and ability to apply IT solutions to real problems. Think of it as an early audition for your dream IT job, showing potential employers you’ve got the skills to pay the bills (and troubleshoot their Wi-Fi!).
COID 267 – IT Support II
IT Support skills and growth plan project: This project is all about YOU! You’ll create a dynamic document that outlines your IT expertise and charts a course for your future growth. It’s like a treasure map for your IT career, guiding you toward new skills, certifications, and job opportunities. This document isn’t just for show; it’s a powerful tool to impress potential employers, highlighting your self-awareness, ambition, and commitment to continuous learning.
Weekly wins
Both projects unfold gradually over the weeks, guided by a trusty project template jam-packed with instructions, evaluation criteria, and inspiring examples. And don’t forget the regular feedback from your instructors and peers, ensuring your final projects become portfolio-worthy masterpieces that capture your project management brilliance.
Student project examples
Email the course’s instructor, Mark Woychick, at markwoychick@boisestate.edu for access to student project examples.
Paws Together – Caring for Community Pets in Washington County
IT support plan for Paws Together, and app that makes the rehoming process for pets more organized and community-driven.
How electricity works and makes its way to you
IT support plan for a site that helps learners understand power generation, how various types of power generation run, what they look like, how safe they are, and how much C02 or pollutants they generate.
About the instructor
Mark Woychick is a Clinical Assistant Professor for Boise State’s College of Innovation + Design and the Director of the Google Career Certificates and Onramp Programs. He is a certified futurist through the Institute for the Future and a certified Think Wrong Instigator through SolveNext. As a Certified Professional Facilitator through the International Association of Facilitators, he specializes in helping organizations with strategic planning.
Prior to working at Boise State, Mark worked at HP, Inc. for 17 years as part of several business functions, including Customer Service, Sales & Pursuit, Managed Services, IT and Operations. Mark’s areas of expertise include strategic planning, group facilitation, business analytics, budgeting, financial modeling and services design. He enjoys the challenge of making the complex easy to understand and designing tools and processes that support better decision-making.
His volunteer activities have included serving on endowment fund and investment committees. Mark earned an MBA at Boise State University and a BA in English at the University of Southern Maine.
Mark enjoys solving and creating crossword puzzles, and you may see him running on the Greenbelt or in the Boise foothills.
Questions?
Certificate details and cadence
Each certificate has two courses, seven credits total
Certificate courses are offered Fall, Spring, and Summer
Certificate courses start every 7 weeks in Fall and Spring
A certificate can be earned in a single semester, but courses must be taken in sequence (cannot be taken concurrently)
Course numbers
IT Support for All
COID 266 – IT I: Support and Networking (3 credits)
COID 267 – IT II: Admin, Services, Security (4 credits)
