Support Staff

Carmen supervises the CSR team at the front desk. She joined the Health Services team in April 2023. She is an experienced healthcare leader that has worked in the field for 28 years. She enjoys working with people and one of her favorite parts of her job is helping patients. Outside of work, Carmen enjoys reading, traveling and spending quality time with family and friends.

Christy is currently working on completing her Bachelor’s degree in Information Technology Management with an emphasis on Cybersecurity and a minor in Psychology and Criminal Justice at Boise State University. She has eight years of experience working in customer service with a variety of different businesses.  Throughout these jobs, her focus was on the customer and providing them with an excellent experience. Christy joined University Health Services in the fall of 2015, and her job includes medical record management as well as being an assistant to the Director of Business Operations. Her favorite aspect of the job is interacting with all the patients that visit University Health Services. Christy loves paddle boarding, reading, and spending her free time with her family, friends, and dog.   

Eric received his Associate’s degree from Salt Lake City Community College and is currently working on a certificate degree in medical records. Eric joined Health Services in the fall of 2023. He has worked in a customer service capacity for 20+ years. His position includes making appointments, answering phones, verifying insurance, and assisting with patient’s needs. Eric’s favorite part of his job is supporting and helping patients with their needs. In his spare time Eric enjoys being outdoors with his family and exploring new places.

Joanna received her business degree from the University of Guelph in Ontario, Canada. The program specialized in Business Administration and Hospitality Management. As the business manager, Joanna manages all business operations of Health Services from Budget Management, Accounts Payable and Receivable to the daily deposit. Joanna loves her job because numbers are her thing and she also enjoys the people that she works with. Joanna also loves cats and is just one cat short of being a crazy cat lady.

Katelynn was born and raised in Boise Idaho.  She joined Health Services in the Fall of 2015 and has worked in the Medical/Health field for the last 10 years. Her position includes scheduling patient appointments, remedying patient phone calls and her main focus is providing excellent customer service. Her favorite aspect of the job is interacting with all patients and assisting to their needs at Health Services. Prior to her position at Boise State, she worked for a local Home Care Agency in the HR department.  In her spare time, Katelynn enjoys spending time with her Fiancé’ and their puppy as well as extended family and traveling as much as she can.

Kristen graduated with her Bachelor’s degree in Business Administration from Boise State University. She has years of experience working in customer service. She joined the University Health Services as the Administrative Assistant and helps with scheduling, onboarding and building operations. Her favorite aspect of the job is helping to keep everyone organized. In her free time, Kristen loves skiing, hiking, and spending time with family and friends.

Mark earned his Associate of Occupational Studies in Medical Specialties degree in 2010 at Stevens-Henager College in Boise, Idaho. Mark joined the Health Services staff as a Customer Service Representative in 2013 and just recently transferred into the position at Health Services as a Medical Billing Representative. He has had over 20+ years of customer service experience throughout his career. Prior to joining Health Services, Mark worked as a Medical Assistant and Patient Service Representative with Saint Alphonsus Regional Medical Center in Boise, Idaho. Mark strives to help others and makes sure that he provides the best customer service to the students, faculty and staff of Boise State University. In his free time, Mark spends time with his wife and three children and their little dog Zoe and enjoys attending concerts.

Ron earned his Bachelor of Science in Health Informatics & Information Management with an emphasis in Informatics from Boise State University.  Ron has 20+ years of experience in Information Technology with over 15 years specializing in Health Information Technology in the inpatient, and ambulatory setting. Ron serves as the swiss army knife for the technology that makes the electronic practice management/medical record system(s) effective as possible and gets great satisfaction solving the unsolvable problem. In his free time, Ron enjoys spending time with family, staying active, and keeping a tight fly line anywhere the lunkers are biting.

Jerene has an AA Degree in Accounting and a CPC certification (Certified Professional Code/Auditor). She is currently working on completing her BA degree at Boise State University. Jerene has over thirty years’ experience in the medical field. For 21 years she was the Practice Administrator for the Spokane Psychiatric Clinic, and for five years she acted as the Accounting Specialist for a State Health Facility that provided mental health services in four NE Washington counties. In her current role As the Revenue Cycle Coordinator, Jerene’s main focus is on overseeing patient and student accounts and assisting students with any questions they have regarding their health services, charges or insurance questions. For enjoyment, Jerene loves competing at Barrel Racing and attending College Rodeos where her daughter rides for the Boise State team.

Susan is a Certified Family Practice Coder, CFPC. Susan holds a certification in Family Practice Coding, and a certificate in ICD-10 diagnostic coding. Susan is a member of the AAPC- American Academy of Professional Coders. Susan has over 10 years of experience in the medical billing industry performing everything from supervision of a team, charge entry, deposit entry, submission of insurance claims, chart auditing, accounts receivable, and patient collections. Susan’s current position with Boise State University Health Services is; submission of Insurance claims, review of insurance payments for correct reimbursement, liaison between the patient, University Health Center, and Insurance companies, and claims follow up for unpaid or underpaid claims. Susan’s favorite aspect of the job is advising and educating the patient in the process to become advocates of their own personal health.