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Jasper and Topaz Halls Closure FAQ

Last Updated November 5, 2020

General Information

What's happening?

Boise State has made the difficult decision to close Topaz and Jasper Halls and convert both buildings for use by students needing to isolate due to COVID.


We’ve identified a strong need to unify our isolation spaces in one centralized community. Currently, a large number of our isolation units are spread across campus which poses challenges for the staff responsible for providing physical and emotional support to residents in isolation. Turning these buildings into dedicated isolation spaces allows us to keep students in one, consolidated location and provide better support to students in isolation.


What options are available to residents of Topaz and Jasper Halls?

Students in these two halls will have the choice to either request reassignment to another on-campus residence hall or to move off-campus. Either way, we’ll be here to assist with everything from packing to moving.

How do Topaz and Jasper residents request to be reassigned?

This form allows you to request reassignment and submit your ordered preferences of halls to be reassigned to.

Will my housing fees increase if I’m being reassigned?

No. While there’s the potential for your fees to decrease if you’re reassigned to a space that costs less than what you’re paying now, you won’t be charged any more for your new space than you are for your current one.

How long do I have to make a decision about what to do?

The deadline is Tuesday, November 3.

When will I know where I’m being reassigned to?

We expect to have your new assignment letter emailed to you by the end of the day on Thursday, November 5.

Will I still be able to live with my roommate?

We’ll do everything possible to keep roommates together but given the limitations of available spaces, it may be necessary to move some roommates into separate suites. In these cases, we’ll do our best to keep roommates who can’t live in the same suite in the same building.

I requested to be reassigned but I've changed my mind and will be moving off campus. What should I do?

Give our office a call or send us an email and we’ll work with you to get your assignment canceled.

I’m a resident of a community other than Topaz and Jasper. Will I be getting a new roommate?

We’re assigning students moving out of Jasper and Topaz, as well as a small number of new students moving onto campus for the first time. If you’re getting a new roommate you’ll receive an email to let you know. We encourage you to provide your incoming roommates with a clean welcoming new home to move into. If you or your current roommates have used any private spaces of your suite that aren’t assigned to you since moving in, you must clear your personal belongings out of those spaces and thoroughly clean them. Your Resident Assistant may visit your suite to ensure that your new roommate(s) spaces are clean and move-in ready.

Moving Days

When will moves be happening?

Moving Days: November 18, 19, and 20 (Wednesday, Thursday, and Friday). Students need to confirm with us when they plan on moving through this form so we can be ready to assist them as much as possible.

What if I can’t move on one of the designated Moving Days?

You are free to move earlier than November 18 but we won’t have the same moving resources available to you, meaning that you’ll be responsible for moving your belongings. We’ll have moving carts available for you to use.

What support will be available to residents of Topaz and Jasper Halls throughout the next few weeks?

Our teams are getting ready to provide you with lots of help on Moving Days including movers to assist you with getting all of your packed belongings moved to your new assignment or into storage.

We’ll provide boxes and tape to residents who need them and will have plenty of moving carts.

This may be a stressful time for you. Take advantage of University Health Services, including telehealth sessions and counseling.

Movers and Storage

How will moving and storage services work?

On the designated moving days, movers will be on-site to move packed items across campus for residents being reassigned to new spaces in on-campus housing.

If you’re moving off-campus and need time to get your belongings moved, we can arrange for your items to be relocated to a secure, temperature-controlled storage facility. You’ll have three months of pre-paid storage before needing to make arrangements to either collect their items or pay for an extension.

Are there fees for moving and storage services?

No. We’re covering the costs for these services, including the first three months of storage for those moving off campus. You’ll be responsible for storage fees beyond that.

Where do I go to pick up boxes if I need them to pack?

The main service desk in Clearwater Hall will have boxes available for you to pick up. We ask that you take up to five at a time to be sure that we keep enough of a supply on-hand for your fellow residents, but you can swing back by and pick up more as you need them.

What do I need to do to get help from movers?

If you’ve requested reassignment on campus, the form you submitted asked if you want help moving your belongings, the date you intend on moving, and whether you’ll move in the morning or the afternoon. We’ve recorded those responses and are making arrangements to have movers come to your room during your requested moving time. No further action is required at this time.

If you’ve told us that you’re moving off-campus, we’ll reach out to ask if you want to have movers collect and store your things.

How will my things be moved on Moving Days?

If you requested moving services, Air Van will send a crew to your room during the window of time you told us you’d be moving (on November 18, 19, or 20). You’ll need to have all of your belongings packed and labeled with your full name, current room number, and a description of what’s inside. If you need packing materials, just visit the main service desk in Clearwater Hall.

What if I don't have my belongings packed and ready when the movers arrive?

These crews will do their best to circle back to your room but they’ll also be helping a lot of other students move during these days so it’s very important to have your things ready to go. Not having your belongings packed and ready may result in delays in helping you move.

What items cannot be moved or stored for me?

Air Van can’t move or store food or other perishable items, cleaning supplies, aerosol cans, or plants.

If my belongings are being moved into storage, how do I retrieve them?

In order to retrieve your items from Air Van, you’ll work directly with their office. You’ll need to make an appointment to pick up your stored items at least 48 hours in advance. To set up an appointment, you can either send an email to and or you can call (208) 440-3008.

You’ll pick your items up at 3241 S. Denver Way, Boise, ID, 83702. Air Van’s warehouse is open from 8:00 a.m. to 4:00 p.m., Monday through Friday.

What do I do if I need more than three months of storage?

You’ll need to contact Air Van directly at (208) 440-3008 or email and to make arrangements to extend your storage time. The cost for doing so will vary depending on the items you have in storage.

If you don’t make arrangements for additional storage time and don’t collect your items by February 20, 2021, they’ll be donated.

Other Questions

What about my parking permit?

Boise State’s Parking and Transportation will be ready for you to reach out with questions about how to transfer your parking permit if you’re being moved to a community outside of your current parking zone. You won’t be charged any more for your new permit than you’re paying for your current one.

How does the $300 housing credit work?

All residents relocating out of Jasper and Topaz Halls will have this amount applied to their student account.  This credit may be applied to outstanding charges on your student account before a final refund is issued via check or direct deposit, depending on the preferences you’ve set in your student account.

If I decide to move out in November, will I receive a credit for part of the month and December?

Yes, if you decide to move off campus sooner than November 30, you’ll receive a prorated refund for the remainder of November based on your move-out date, which is recorded at the time you complete your official checkout.

What happens with my meal plan for the rest of fall and spring if I choose to move off-campus?

Your meal plan will be cancelled as of the day you move out of campus housing and a prorated amount for the remainder of the semester will be refunded to you.

What happens to my mail and packages?

It is the responsibility of the student to update their mail addresses. Follow the instruction on our Mailing Address & Front Desk Contacts page.