Definitions
Fully Supported Hardware and Software
Refers to desktops and applications supported by staff with knowledge of the hardware or software. Documentation is available, training may be offered, and consultation may be arranged.
Partially Supported Hardware and Software
Refers to functioning desktops and applications that may have compatibility issues with University systems, or may be beyond the product’s stated lifecycle and warranty. We support these desktops and applications, but departments bear the associated costs.
Fully Supported Software
Current Fully Supported Software | Windows 10 | Apple macOS 10.13 - 10.15 |
---|---|---|
Office Productivity Suite | Microsoft Office 2016 and 2019 | Microsoft Office 2016 and 2019 |
G Suite for Education | G Suite for Education | |
Calendaring | G Suite for Education | G Suite for Education |
Web Browser | Google Chrome Microsoft Edge Mozilla Firefox | Google Chrome Apple Safari Mozilla Firefox |
Anti-Virus | Microsoft Endpoint Protection | Symantec Endpoint Protection |
Software is fully supported only if compatible with University administrative systems, and if the current version is within the manufacturer’s supported product lifecycle.
Desktop Standards
Windows 10 versions 1909 and above are the currently supported Microsoft operating systems.
Apple macOS 10.13 and above are supported operating systems on Apple Macintosh computers. Apple regularly releases upgrades for macOS which address stability and performance issues. Technical support staff may recommend upgrading to the current version as a first step to resolving known issues with earlier releases of macOS.
Apple or Windows-based computers are fully supported for three years after the purchase date. Starting in the fourth year of service, the computer will be partially supported.
Machine Standards
Computers purchased for all purposes should be enterprise models offered by contracted vendors. Desktops and laptops manufactured primarily for “home” or “small business” use may appear to cost less at first glance, but support, repair and upgrade costs may prove more substantial over the computer’s lifetime.
Mobile Computing Devices
The Office of Information Technology supports Google’s G Suite for Education applications and solutions providing real-time device connectivity and synchronization.
Preferred Vendors
The State of Idaho requires Boise State University to order computers from contracted vendors.
Minimum Recommended Windows Hardware
- 8 gigabytes of memory (RAM)
- 100+ gigabyte hard drive
Minimum Recommended Mac Hardware
- 8 gigabytes of memory (RAM)
- 100+ gigabyte hard drive