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Billing Research

OIT Business imposes a billing research fee of $36.00 per hour, billable in 1/4 hour increments.

This fee applies to requests for materials such as copies of non-current customer toll statements, or prior service unit billings; investigations of non-current information on service until billings or billable repairs; and requests for other documentation or historical records.

The billing research fee applies for any requests for research older than 90 days.

This fee does not apply to normal, day-to-day customer billing services.

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357,, chat, or Help Desk Self Service.