Boise State University uses the Cisco Unity Voicemail system.

Voicemail accounts are created with new phone orders for individual faculty and staff unless otherwise specified.

For new phone orders for department-wide or shared usage, voicemail accounts must be specifically requested through Help Desk Self Service.

Initial Voicemail Setup and Instructions

From your University telephone (your own extension), dial 6-5999 or press the Messages button on your phone set. You will be prompted to enter your PIN (password).

  • The default PIN is 12345 for new voicemail accounts.
  • Follow the voice prompts to set up your voicemail account.

Voicemail Messaging Guide

For info on how to use voicemail, view our voicemail messaging guide:

Voicemail Messaging Menu
Click to open larger version in a new tab or window.

Retrieve Messages

Retrieve Messages From Your Own Phone

  • Dial 6-5999 or press the Messages button on your phone.
  • You will be prompted for your PIN (password).
  • Once you’ve logged in, follow the voice prompts to retrieve your messages.

Retrieve Messages From Another Phone

  • On campus, dial 6-5999 or press the Messages button on your phone set. Off campus, dial 208-426-5999.
  • Press 1 or * as prompted in the opening greeting.
  • You will be prompted for your ID (your 5-digit extension followed by the # sign).
  • You will be prompted for your PIN (password followed by the # sign).
  • Once you’ve logged in, follow the voice prompts to retrieve your messages.

If you attempt to access your voicemail using an incorrect password more than three successive times, you will be locked out of your account.

You can wait one hour to have the account automatically unlock, and you can try again, or you can contact the OIT Help Desk to request your password be reset.

Reset Your Voicemail Password

To reset your voicemail password, call the Help Desk at (208) 426-4357 (password resets cannot be requested through email).

Send Your Voicemail to Email

Voicemail messages may be forwarded to your email account, and reviewed as an attachment.

Some mobile devices are unable to play .wav files, so this functionality may be unavailable for your device.

To request your voicemail be sent to your email, contact the Help Desk at (208) 426-4357 or submit a request through Help Desk Self Service.

Voicemail Web Utility

You can configure your voicemail account and view voicemail messages online via the Cisco Personal Communications Assistant (must be on campus or using VPN to access).

Configuration options available include changing voicemail passwords, managing recorded greetings and message-delivery options, as well as setting up message-notification devices.

How to Log In

Before you log in to the web application for the first time, you must obtain an initial password from the OIT Help Desk by calling the Help Desk (208) 426-4357.

  • User IDyour five-digit extension (e.g., 64357)
  • Passwordyour password

If you should need to reset your password, please contact the Help Desk.

Configure Options

Two choices are available from the main landing page.

  • Use the Cisco Unity Assistant to change your voicemail passwords (phone set access), record prompts, and record greetings.
  • Use the Cisco Unity Inbox to review and manage the list of voicemail messages saved to your account, including and saving a copy of the voicemail message to your computer.

When you click on a message you can:

  • Play a Message on Your Computer
  • Forward the Message to Another Extension on the Network
  • Save the Message to Your Computer as a .WAV File

More Information

You can download the complete user guide from Cisco’s website for detailed information about using the Personal Communications Assistant.

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.