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Webex

Webex is software for university and personal computers that provides phone and voicemail services in one place.

Download and Use Webex Software

Frequently Asked Questions

Windows System Type

How do I find out if my Windows system is 64-bit or 32-bit?

Search your computer for “About your PC.” The system type will be listed under Device specifications.

Windows system type information

Audio Settings

How do I change the volume of my headset and microphone?

Click on your account at top left and select Settings. Select the Audio option from the menu and set your preferences for ringers, speaker, and microphone.

Webex audio settings

Voicemail

How do I access voicemail?

You can still access your voicemail by dialing 6-5999 on campus. Webex also offers a visual mailbox that can be accessed by clicking on Voicemail in the menu at left. The visual mailbox is accessible while on-campus or connected to VPN.

Webex voicemail menu

Call Forwarding

How do I set up call forwarding?

To set up call forwarding, click Call settings at bottom-left. Select a preset forwarding option from the Call Forward dropdown. To configure call forwarding presets, select Open Call Preferences and click the + button to add a preset.

Webex call forwarding options

Call forwarding can also be configured using Cisco Self Care Portal.

Multiple Devices

Can I use Webex on multiple devices?

Webex can be installed on up to 10 devices, but the softphone will only be active on one device at a time. A softphone with the message, “Phone Services are disconnected” will not be able to receive or make calls until reconnected. A softphone can become disconnected due to no internet connection or signing into another softphone with your credentials.

Multiple Extensions

I have multiple extensions. How do I access them?

Select the extension you would like to use at bottom left, next to Call settings. If you are only assigned one extension, it will not be displayed.

Phone Queues

Is Webex used for phone queues?

Webex is compatible with Cisco Finesse phone queue software. If you are a phone queue user, the Network team will reach out to queue supervisors to coordinate the transition to Webex.

Extension Request

I want to use Webex. How do I request an extension or convert my extension?

To order a new extension or convert an extension to Webex, please submit a request through Help Desk Self Service.

Phone Features

How do I learn more about Webex features?

Visit the Webex support pages linked below to learn more about the features of your softphone:

Personalize Webex – Set personal preferences and navigate the app settings
Calling – Make calls and manage call settings, like call forwarding
Messaging – Use Webex to send, receive, and organize messages
Spaces and Teams – Use Webex for sharing content with a group
Notifications – Control how and when to be notified within the app

Need Assistance?

Please contact the Help Desk for assistance with Webex at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.

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