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OIT By the Numbers

What did OIT provide and accomplish in 2019?

4.80

Average customer satisfaction score (out of 5.0)

58,914

Customer Care interactions

72%

Customer requests fulfilled at first contact

29,432

Phone calls answered by your Help Desk

28

Seconds of average wait time for a Help Desk analyst to pick up when you call

5:49

Average Help Desk call time in minutes and seconds

113

Department Print printers in use

3,479,829

Pages printed through BroncoPrint

345,466

Copies made with BroncoPrint

359

Faculty consultations with Learning Technology Solutions

43

Department Conference Rooms managed

198

Supported general classrooms

8,047

Devices checked out to students through the Zone

1,665

Wi-Fi access points

2,600,000

Gigabytes of managed stored data

1,113

Virtual machines

43,000

Boise State Mobile downloads

21

Custom web applications supported

46,659

Reports run through Pyramid Analytics

61,426

Reports run through MyInsights

460,720

Unique OIT website views

39,013,871

myBoiseState sessions

113

High performance computing compute nodes

5,400

High performance computing cores

509

Industry award-winning public websites migrated to Amazon Web Services

45

Terabytes of data transferred from public University websites

103

Training sessions and workshops presented by OIT Communications

7,639,609

Unique Blackboard sessions

10,317

Zoom meetings

122,135

Tests administered in the Testing Center