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Significant Telephone and Voicemail Upgrade May 15-17

telephone and voicemail symbols

The Office of Information Technology will upgrade Boise State’s VoIP (telephone and voicemail platform) May 15-17.

The upgrade will require faculty and staff who use the University’s voicemail system to set a new voicemail PIN as soon as possible after the maintenance is complete. Email information with default voicemail PINs and password reset instructions will be sent the morning of May 18.

The upgrade transition period will take place Friday, May 15 beginning at 7:00 am and ending by Sunday, May 17. During this time you will be able to access voicemail messages as usual by dialing (208) 426-5999 off campus, 6-5999 on campus, or through the Messages button on your desk phone.

Additionally, there will be a brief 10-15 minute outage of voice services for each phone extension on Sunday morning, May 17 as the upgrade process completes.

Frequently asked questions and additional information about this upgrade are available on our website.

For additional questions or information please contact the Help Desk at (208) 426-4357 or