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Idaho Food Bank Cooler Audit

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For this project, students worked with the Idaho Food Bank to create job aids and training.

Download Project Report

Provided on this page is a sample of the project including Team Members, Task Analysis, Performance Assessment Instrument, and the Instructional Plan. For a full description of the project see the full PDF report.

Download Idaho Foodbank Cooler Audit (PDF)

Semester

Fall 2020

Team Members

  • Justin Beaudry
  • Lorraine Frazier
  • Madeleine Yount

Task Analysis

Descriptive Title for the Project

Idaho Food Bank Cooler Audit Job Aids/Training

Learners are current employees or volunteers all over 18 years of age with average age ranging from 40’s to 50’s. All learners are fluent English speakers and have a variety of education levels from high school equivalent and above. Some learners have prior experience in warehouse and food pantry settings. Others have no prior experience. Employees and volunteers are mostly men. Learners are receptive to further training but do not like paperwork.

Sources and Methods

  • Jennifer Erickson (Client & SME): Interview
  • Colin Addington, Lauren Johnson, & Megan Kennedy (OPWL students): Needs Assessment

Task Characteristics

Major tasks
Conducting Cold Storage Self-Audits

Goals for each major task
Maintain compliance with food safety requirements and preparation for third-party audits and onsite inspections

Cues that trigger task performance
Monthly third-party audit, daily checklist, observation of non-compliant issue

Resources people use to complete the task
Job aid checklist outlining all items to inspect, writing utensils, camera for recording images of major issues (optional), flashlight to illuminate corners and dark spaces

Standards that the completed task should meet
Checklist is completed and all items are in compliance, monthly third-party audit returns
no major issues

Task duration
30 minutes

Task frequency
Once per day or as needed when non-compliant issue is observed

Prerequisite skills
Reading and writing, knowledge and ability to use smart phone or tablet, ability to walk, bend, stoop, and visually observe environment, knowledge of camera (optional)

Critical Tasks Training Will Address

  • Introductory training with video or job aid
  • Job aid for completing checklist that converges with existing checks (2x daily temperature checks or daily cleaning inspections)
  • Mnemonics for learning transfer
  • Visual job aids and posters for quick reference
  • QR codes that take learner to an online reporting form (google docs).

What Is Critical, Difficult, and Complex

  • Cooler storage must always be audit-ready to stay in compliance with OSHA, USDA, and local public health codes
  • Ensure allergens are stored properly to prevent cross-contamination and to safeguard the health and safety of clients
  • Self-audit using a checklist must be completed daily and may face pushback or non-compliance from employees and volunteers
  • Finding people to do cooler checks when other employees are absent

Operating Assumptions

  • The pilot program using the QR code and cell phone or tablet will work
  • Assume the tasks outlined in the audit will not undergo major changes after job aids and training are implemented
  • English will continue to be dominant language spoken
  • Job aids and training will be consistently used by leadership, new employees, and current employees
  • Any person conducting audit possesses the skills and tools needed to perform the task
  • Those using job aids and introductory training for the cooler are responsible for additional tasks outside of the cooler (warehouse, transportation)

Performance Assessment Instrument

The Performance Assessment Instrument is designed to measure the learner’s ability to satisfactorily complete the objectives. While also providing conditions for mastery that align with the objectives and the task analysis.

Objectives

  1. Gather Resources
  2. Assess Checklist
  3. Fill Out Checklist while Observing Cooler
  4. Complete Checklist and Report Critical Issues to Supervisor

Type of Performance Assessment and Rationale

There is no tangible result of an audit, therefore, a “process assessment” is the most appropriate way to evaluate warehouse workers. A process assessment is also the most appropriate way to evaluate because the audit is a process itself.

Instructional Plan

The Instructional Plan provides a blueprint for the instruction of deliverables for the Cooler Audit project. This document with include information on the required training materials and plans required for the training program.

Mode of Delivery

Structured on-the-job training

The deliverables of this project are focused on being physically present within an Idaho Food Bank warehouse, and specifically having access to the cooler(s) within. Overall employee comprehension will be best achieved by running the training within the warehouse and cooler environments.

Having direct access to the QR code near the cooler, the ability to walk through the cooler, and to see and do the required new procedures will greatly reinforce the learning over a typical classroom or self-directed environment.