Frequently Asked Questions and COVID-19
Updated March 20, 2020
Are membership or locker refunds available?
For all Membership and Locker Service reimbursements please fill out Campus Recreation’s Reimbursement Request Form.
Note, during this unprecedented time when campus life and interactions are limited, Campus Recreation administrative offices are closed and will be working remotely. As a result, the time frame for receiving reimbursements and refunds may be delayed.
Campus Recreation has suspended all locker clean outs until further notice due to university protocols. Please continue to check this web page for updates on when the locker clean out will resume.
All locker rentals have been extended through the end of Summer – Monday, July 27th to accommodate those who are not able to clean-out their locker before their expiration date.
All payroll deduct memberships have been stopped effective 03/08 pay period and there will be no deductions for the upcoming payroll periods.
For all inquiries and questions related to memberships or lockers, please email email@example.com
Has Campus Recreation cancelled any reservations or special events?
All (current & future) reservations and events that were scheduled in Campus Rec facility spaces have been cancelled to minimize large social interactions that can increase the risk and spread of COVID-19. Events registered through other departments, such as Student Involvement, University Event Services, the Registrar’s Office, and Academic Departments have also been suspended. You may not yet have received direct communication from these departments.
As of right now, we will not be taking any reservation requests until the University’s re-evaluation in April. We will be in contact with organizations and departments if their event/reservation has been effected, and will work diligently to postpone for a later date.
For all inquiries and questions related to reservations and events, please email Melissakhampha@boisestate.edu.
I paid for my personal training. How do I get my refund?
Refunds are definitely an option for all of our Personal Training clients at Campus Recreation. For refund requests, please reach out to Kyle Dean, our Fitness Coordinator, at firstname.lastname@example.org.
Are there any Group Fitness classes right now?
Group Fitness classes are cancelled indefinitely through the remainder of the semester.
Is there still going to be Yoga on the Blue?
We are currently evaluating all events at this time. The decision will be made on April 15, once the situation regarding COVID-19 has been re-evaluated by the University.
Can I still rent and reserve equipment with the Outdoor Rental Center?
The Outdoor Rental Center will be closed in conjunction with all other Campus Recreation Facilities. At this time, we are no longer taking equipment reservations, or renting out equipment. All current reservations will be refunded through April 15, when the University plans to reassess the COVID-19 impacts on Boise State facilities and programs.
We are reaching out to all customers with reservations before April 15 to offer a refund or opportunity to move their rental to a later time. Any customer with concern to their reservation may reach out to the Outdoor Rental Center coordinator via email at email@example.com.
Customers will be able to rent from us during our normal hours once the Campus Recreation facility is back open.
How do I cancel a reservation for outdoor equipment, or get a refund?
The Outdoor Rental Center is offering customers the option for a full refund, or the opportunity to change the date of their rental. We will contact customers through the email or phone number provided at the time of the contract.
If your reservation is after April 15 and you would still like to cancel, please email firstname.lastname@example.org.
When is the Outdoor Program Gear Sale?
The bi-annual Gear Sale will be postponed to a date in May. We will announce that date after April 15, when the University re-assesses the COVID-19 impact on Boise State.
Are Outdoor Program Trips cancelled?
The trips for the Spring 2020 semester are canceled. A refund will be granted to all of those already signed up. We are working out the best ways to get refunds back to students during this time. Please send inquiries to Jordan Frank; email@example.com
I paid for my intramural team. How do I go about getting my refund?
We are currently processing all refunds for 4v4 Flag Football, Softball, 7v7 Outdoor Soccer, Wallyball, and Golf. Captains, please allow for 7-10 business days to receive your refund.
I paid club sport dues. How do I go about getting my refund?
Please have club sport officers work with Club Sport Office on issuing refunds for player dues.
Can my team continue to practice?
Sorry but all club sport organized practices are canceled until April 15. All on-campus activities will be re-evaluated on April 15.
How long is Masters swim canceled?
The Masters Swim Class is cancelled indefinitely through the remainder of the semester.
I paid for session 3 of swim lessons. How do I go about getting my refund?
We will be processing refunds this week. Please allow for 7-10 business days to receive your refund.
Are you still holding Private or Semi-Private Lessons?
At this time Campus Recreation is not holding any swim lessons. Campus Recreation will reevaluate swim lesson programs on April 15.