{"id":267,"date":"2023-11-01T14:52:17","date_gmt":"2023-11-01T20:52:17","guid":{"rendered":"https:\/\/www.boisestate.edu\/sharedservices\/?page_id=267"},"modified":"2026-06-04T08:56:06","modified_gmt":"2026-06-04T14:56:06","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.boisestate.edu\/sharedservices\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\n\t\t\t<div class=\"panel s-wrapper site-panel site-panel--faqs top-padding--remove_padding bottom-padding--add_padding\"\n\t\t\t\t data-index=\"\"\n\t\t\t\t data-js=\"panel\"\n\t\t\t\t data-type=\"faqs\"\n\t\t\t     \n\t\t\t\t data-modular-content>\n\t\n\t<div class=\"l-content--outer\">\n    <div class=\"l-content--inner\">\n        \n\t\n\t\t\t\t\t<header class=\"s-header\">\n\n                \n\n\t\t\t\t\n<h2\n\t\tclass=\"site-panel__title s-title s-title h2\"\n\t\t>\n\n\tFrequently Asked Questions\n\n<\/h2>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t<\/header>\n\t\t\n\t\n\t\n            <div class=\"faq\">\n                <div class=\"faq__content l-weighted-right\">\n                    <div class=\"faq__sidebar\">\n\n                        <form class=\"faq__search\" role=\"search\" aria-label=\"Filter List Form\">\n                            <label for=\"\" class=\"u-visual-hide\">Search<\/label>\n                            <input class=\"faq__search-input\" type=\"text\" name=\"src\" placeholder=\"Search this content\"\n                                   aria-label=\"Search Frequently Asked Questions\" id=\"\">\n                            <button class=\"faq__search-submit\" type=\"submit\" name=\"faq__search-submit\"\n                                    aria-label=\"filter list submit button\">\n                                <i class=\"icon icon-search-thick\"><\/i>\n                            <\/button>\n                        <\/form>\n\n                                                    <div class=\"form-field-group\">\n                                <label class=\"form-control-label u-visual-hide\" for=\"faq__select\">Jump To\n                                    Section<\/label>\n                                <div class=\"form-control-select\">\n                                    <select name=\"faq__select\" class=\"faq__select\" id=\"faq__select\">\n                                        <option value=\"\" hidden=\"\" disabled=\"disabled\" selected=\"selected\">Jump To\n                                            Section\n                                        <\/option>\n                                                                                    <option data-section-location=\"Prospective Campus Partners\">Prospective Campus Partners<\/option>\n                                                                                    <option data-section-location=\"Current Campus Partners\">Current Campus Partners<\/option>\n                                                                            <\/select>\n                                <\/div>\n                            <\/div>\n\n                            <nav class=\"sidebar-tertiary\" aria-label=\"In this section\">\n                                <h2 class=\"sidebar-tertiary__hdg\">Jump to section:<\/h2>\n                                <ul class=\"sidebar-tertiary__list\">\n                                                                            <li>\n                                            <a href=\"#\"\n                                               data-section-location=\"Prospective Campus Partners\">Prospective Campus Partners<\/a>\n                                        <\/li>\n                                                                            <li>\n                                            <a href=\"#\"\n                                               data-section-location=\"Current Campus Partners\">Current Campus Partners<\/a>\n                                        <\/li>\n                                                                    <\/ul>\n                            <\/nav>\n                                            <\/div>\n\n                    <div class=\"faq__listing\">\n                                                    <div class=\"faq__section\">\n                                                                    <div class=\"faq__section-title\" data-section-start=\"Prospective Campus Partners\"\n                                         id=\"Prospective Campus Partners\">\n                                        <h3>Prospective Campus Partners<\/h3>\n                                    <\/div>\n                                                                <div class=\"faq__question-contain\">\n                                    <div class=\"list\">\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">How does Shared Services support Boise State University?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>University Shared Services is a centralized department of financial transaction processing experts designed to improve efficiency, reduce compliance risk and provide support. Shared Services\u2019 primary focus is to provide transactional and consultative support for procurement and payments to all university departments.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">How do I get started with Shared Services?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>Shared Services is happy to schedule a consultation meeting with any campus department to better understand the department needs and determine the appropriate service.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">What is the primary system used to place orders with Shared Services?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>Shared Services utilizes the Smartsheet platform via intake request form to fulfil department orders.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">What kind of support should I expect from Shared Services?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>The Shared Services team is highly driven and dedicated to address any concerns and provide timely and superior customer experience.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">Is there a cost associated with using Shared Services?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>There is no cost to utilize Shared Services currently. However, we are always reviewing our operations and that is something that could change in the future.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">Am I able to track down receipts and invoices for auditing since Shared Services will be doing the purchasing?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>Any department will have access to the invoice or receipt of any purchase that has been initiated via the Smartsheet Intake Request form at their convenience through our Dynamic Reporting and Customer Dashboard.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">When does Shared Services submit a requisition rather than paying for with a P-Card?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>There are certain circumstances which require our team to submit a requisition to purchase order. These circumstances include (but are not limited to):<\/p>\n<ul>\n<li>If the purchase is over the P-Card limit. Any purchase over $10,000 requires a bid and must route through the requisition process.<\/li>\n<li>When the payment is to an independent contractor.<\/li>\n<li>If the payment is being made to a company outside of the United States.<\/li>\n<\/ul>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">Can Shared Services reconcile my purchases for me at the end of the month?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>Yes, Shared Services is capable of performing reconciliation work for any campus department.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">Does Shared Services track the shipping of purchases and provide follow up?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>The Shared Services team does their best to keep shipping information up-to-date. Unfortunately, not all businesses we order from provide tracking, or they may not inform us when they\u2019ve added tracking information to the online record for the order. If you would like to know where your order is at and don\u2019t see anything on the Smartsheet yet, feel free to reach out to <a href=\"mailto:sharedservices@boisestate.edu\">sharedservices@boisestate.edu<\/a> and we can look into it. Shared Services tracks shipping information and ensures purchases are delivered to the proper destination.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"faq__section\">\n                                                                    <div class=\"faq__section-title\" data-section-start=\"Current Campus Partners\"\n                                         id=\"Current Campus Partners\">\n                                        <h3>Current Campus Partners<\/h3>\n                                    <\/div>\n                                                                <div class=\"faq__question-contain\">\n                                    <div class=\"list\">\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">Can Share Services help me with purchasing questions?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>Shared Services is able to answer purchasing policy questions and provide initial assistance. If a request falls outside the Shared Services scope we are happy to direct inquires to the proper university channels.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">I need to pay for an invoice i received.  How can Shared Services help me?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>Shared Services provides invoice payment support to all campus departments.\u00a0 Simply complete the SS Request Intake Form and let Shared Services handle the rest.\u00a0 We can pay your invoice via P-Card or through the Bronco Hub invoice module.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">If we partner with Shared Services, can we still place some orders on our own?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>Yes, you can still purchase items on your own. Our aim is to relieve the order processing workload for all campus departments.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">I have found an item for much cheaper through a non-contracted vendor. Do I have to use the contract vendor anyway?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>On certain specific occasions we are able to order from non-contracted vendors upon a thorough review. If pricing is substantially lower and delivery times are more feasible the request will be completed serving the best interest of the university mission.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">Who is responsible for initiating correction entries?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>If an error was made by the Shared Services team the correction entry will be handled by the Shared Services team. Any other correction entries will be handled by each department.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq__question\">\n                                                                                                    <div class=\"faq__question__title\">\n                                                        <h4 class=\"faq__question__title-item\">Can Shared Services help with invoice submittals?<\/h4>\n                                                    <\/div>\n                                                                                                <div class=\"faq__question__answer t-content\">\n                                                    <p>Shared Services can assist any campus department with invoice submittals and payments. Non-PO invoices will be entered in Bronco Hub Invoices tab. For REQs and invoices with a PO the \u201cOkay to Pay\u201d form will be completed by the SS team.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                <\/div>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n\n            <\/div>\n\n        \n\t\n\t    <\/div>\n<\/div>\n\n\t\t\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1710,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-267","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.boisestate.edu\/sharedservices\/wp-json\/wp\/v2\/pages\/267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.boisestate.edu\/sharedservices\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.boisestate.edu\/sharedservices\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.boisestate.edu\/sharedservices\/wp-json\/wp\/v2\/users\/1710"}],"replies":[{"embeddable":true,"href":"https:\/\/www.boisestate.edu\/sharedservices\/wp-json\/wp\/v2\/comments?post=267"}],"version-history":[{"count":40,"href":"https:\/\/www.boisestate.edu\/sharedservices\/wp-json\/wp\/v2\/pages\/267\/revisions"}],"predecessor-version":[{"id":687,"href":"https:\/\/www.boisestate.edu\/sharedservices\/wp-json\/wp\/v2\/pages\/267\/revisions\/687"}],"wp:attachment":[{"href":"https:\/\/www.boisestate.edu\/sharedservices\/wp-json\/wp\/v2\/media?parent=267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}