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Marketplace Frequently Asked Questions

Search Marketplace Frequently Asked Questions

Marketplace Setup and User Access

How long does it take to set up a Marketplace account?

Depending on the type of account requested and the team’s capacity, Marketplace account setup can take between one week and one month to complete.

How do we grant additional users access to our Marketplace account?

Payment Processing

How do I process a payment?

For those with existing Checkout Portal accounts, you can use the Checkout Portal to process a payment. Otherwise, only your customers should submit payments via your eMarket.

Is the customer’s account charged immediately?

For eMarkets, credit cards are authorized when the order is placed and charged when the order is fulfilled. ACH payments are processed when the order is fulfilled. For Checkout, credit cards are authorized and charged at the time of transaction. ACH payments are processed at the time of transaction.

Can I print a receipt?

For those with existing Checkout Portal accounts, you can print a receipt after the transaction is completed. Otherwise, your customers can print a receipt after they complete their transaction.

How are funds deposited in my department’s account?

Each morning, you need to run a report in Marketplace to verify if you had any transactions. If so, you need to submit a department transmittal to the Payment and Disbursement Center. They will process the department deposit.

How do I process a payment refund?

Payment refunds are processed through Marketplace.

How do I reconcile if we have a negative credit card balance for the day?

Contact the Payment and Disbursement Center Supervisor, by phone at (208) 426-1496 for instructions.

Donations

Can my department use Marketplace to accept donations?

Troubleshooting

What do I do if I forget my password?

For Checkout Portal, your user name and password are the same as what you use to log in to your University computer and email. Contact the Help Desk at (208) 426-HELP (4357) for assistance in resetting your password.

For Marketplace, your user name and password can be reset by clicking the “Forgot password?” link on the Transact Campus login page or by contacting the Marketplace team by email at marketplace@boisestate.edu.

Who do I contact if there is something wrong with my eMarket?

If you are experiencing issues with your eMarket, contact the Marketplace team by email at marketplace@boisestate.edu.