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Student Success Coaches

Student Success Team

Starting an online degree can be intimidating, but your Student Success Coaches are here to help. They’re part master jugglers, part star planners and part motivational speakers. And with years of advising experience and extensive knowledge about Boise State’s online programs, they’re with you every step of the way–from exploring our online degree options to applying and then finding an advisor. When you connect with a coach, they’ll walk you through your options and help you figure out if a Boise State online degree is right for you. No obnoxious sales pitch, just honest help.

Some of the questions we can answer:

  • Is an online degree right for me?
  • How long will it take to get my degree?
  • Will my past coursework transfer into the program?
  • How do I apply?

Meet the Team

  • Crystal Bissel

    Crystal Bissell

    Student Success Coach

    Master of Social Work
    MSWOnline@boisestate.edu

    Text: (208) 779-0267
    Call: (208) 426-5921

    I am passionate about helping people achieve their educational goals. As a proud Boise State alumna and the first member of my family to complete a masters degree, I understand the importance and value of higher education. I completed my masters degree in Business Administration while working full-time. As a result, I understand the importance of the work- life balance that it takes to accomplish your goals. Continuing your education is transformational. I look forward to answering any questions you may have about this process.

    Master of Social Work
    MSWOnline@boisestate.edu

    Text: (208) 779-0267
    Call: (208) 426-5921

    I am passionate about helping people achieve their educational goals. As a proud Boise State alumna and the first member of my family to complete a masters degree, I understand the importance and value of higher education. I completed my masters degree in Business Administration while working full-time. As a result, I understand the importance of the work- life balance that it takes to accomplish your goals. Continuing your education is transformational. I look forward to answering any questions you may have about this process.

  • Scott Erickson

    Scott Erickson

    Student Success Coach

    Bachelor of Applied Science
    AppliedScience@boisestate.edu

    Text: (208) 408-3826
    Call: (208) 426-5921

    It took me five years and time spent at three different colleges across Idaho and Montana to finish my degree. I love my job because I get to connect amazing people from all over the country with robust, valuable programs that are accessible from anywhere. I can’t wait to hear your story and share how an online degree can help you reach your goals.

    Bachelor of Applied Science
    AppliedScience@boisestate.edu

    Text: (208) 408-3826
    Call: (208) 426-5921

    It took me five years and time spent at three different colleges across Idaho and Montana to finish my degree. I love my job because I get to connect amazing people from all over the country with robust, valuable programs that are accessible from anywhere. I can’t wait to hear your story and share how an online degree can help you reach your goals.

  • Shea Hanson

    Shea Hanson

    Student Success Coach

    Master of Science, Accountancy
    OnlineMSA@boisestate.edu

    Master of Science, Cyber Operations and Resilience
    Cybergrad@boisestate.edu

    Text: (208) 649-4417
    Call: (208) 426-5921

    I earned a bachelor’s degree in both Communication and Spanish from Boise State, and have been working in higher education ever since. I love helping students and I love Boise State, and I am excited to support you throughout this process. Go Broncos!

    Master of Science, Accountancy
    OnlineMSA@boisestate.edu

    Master of Science, Cyber Operations and Resilience
    Cybergrad@boisestate.edu

    Text: (208) 649-4417
    Call: (208) 426-5921

    I earned a bachelor’s degree in both Communication and Spanish from Boise State, and have been working in higher education ever since. I love helping students and I love Boise State, and I am excited to support you throughout this process. Go Broncos!

  • Taylor Huffman

    Taylor Huffman

    Student Success Coach

    Online Degree Pathway
    Online@boisestate.edu

    Text: (208) 408-3802
    Call: (208) 426-5921

    I earned my Associate of Applied Science in Early Childhood Development from the University of Alaska Anchorage, my Bachelor of Applied Science with a minor in Business Bridge to Career at Boise State University, and I am currently pursuing a Master of Education in Educational Leadership. While my educational path has not been the traditional one, I know that it has been the best path for me! When I am not supporting students, I can be found napping and cuddling my cats.

    Online Degree Pathway
    Online@boisestate.edu

    Text: (208) 408-3802
    Call: (208) 426-5921

    I earned my Associate of Applied Science in Early Childhood Development from the University of Alaska Anchorage, my Bachelor of Applied Science with a minor in Business Bridge to Career at Boise State University, and I am currently pursuing a Master of Education in Educational Leadership. While my educational path has not been the traditional one, I know that it has been the best path for me! When I am not supporting students, I can be found napping and cuddling my cats.

  • Boise State Online Success Coach Thomas Kimble

    Thomas Kimble

    Student Success Coach

    Bachelor of Arts, Public Health
    OnlinePublicHealth@boisestate.edu

    Bachelor of Science, Imaging Sciences
    ImagingSciences@boisestate.edu

    Text: (208) 408-3812
    Call: (208) 426-5921

    I obtained a bachelor’s in secondary English education and a master’s in higher education and student affairs. Education and helping students achieve their goals has been a passion of mine for as long as I can remember, and I look forward to using my experience and passion to help you build a better future.

    Bachelor of Arts, Public Health
    OnlinePublicHealth@boisestate.edu

    Bachelor of Science, Imaging Sciences
    ImagingSciences@boisestate.edu

    Text: (208) 408-3812
    Call: (208) 426-5921

    I obtained a bachelor’s in secondary English education and a master’s in higher education and student affairs. Education and helping students achieve their goals has been a passion of mine for as long as I can remember, and I look forward to using my experience and passion to help you build a better future.

  • Benjamin Ocampo portrait

    Benjamin Ocampo

    Student Success Coach

    Master of Social Work
    Mswonline@boisestate.edu

    Text: (208) 408-3825
    Call: (208) 426-5921

    I earned my bachelor’s in history and am currently working on my master’s. Originally from the Chicago area, I speak four languages and enjoy finding connections with others. I am here to help you with the admissions process and provide you with the resources you need to succeed. 

    Master of Social Work
    Mswonline@boisestate.edu

    Text: (208) 408-3825
    Call: (208) 426-5921

    I earned my bachelor’s in history and am currently working on my master’s. Originally from the Chicago area, I speak four languages and enjoy finding connections with others. I am here to help you with the admissions process and provide you with the resources you need to succeed. 

  • Timothy Saunders

    Student Success Coach

    Bachelor of Business Administration, Management
    OnlineManagement@boisestate.edu

    Text: 208-408-3825
    Call: (208) 426-5921

    I have always believed that curiosity and lifelong learning are the true keys to happiness and success, and it’s my goal to help you find that success, wherever you may be in your educational journey. I have a background in performing arts management and logistics, and earned my master’s degree in theater studies. I love collaborative problem-solving and look forward to working with you to achieve your goals!

    Bachelor of Business Administration, Management
    OnlineManagement@boisestate.edu

    Text: 208-408-3825
    Call: (208) 426-5921

    I have always believed that curiosity and lifelong learning are the true keys to happiness and success, and it’s my goal to help you find that success, wherever you may be in your educational journey. I have a background in performing arts management and logistics, and earned my master’s degree in theater studies. I love collaborative problem-solving and look forward to working with you to achieve your goals!

  • Rocky Wing

    Rocky Wing

    Student Success Coach

    Multidisciplinary Studies
    MDS@boisestate.edu

    Text: 208-408-3810
    Call: (208) 426-5921

    After taking over 20 years off from higher ed, my life experienced a major change. I needed to pivot in my career. I decided to pursue an Interdisciplinary Master’s Degree focusing on Leadership, Communication, and User Experience Research. I know the struggle of working forty hours a week, spending quality time with friends and family, and pursuing other passions all while trying to succeed in the classroom. I am excited to come alongside you to help find a pathway that will fit in your current life and that will pave the path for your future.

    When I am not working towards your success, you can find me either in the foothills on a trail run or playing music with my synth pop band HE/LIUM SHE/LIUM.

    Multidisciplinary Studies
    MDS@boisestate.edu

    Text: 208-408-3810
    Call: (208) 426-5921

    After taking over 20 years off from higher ed, my life experienced a major change. I needed to pivot in my career. I decided to pursue an Interdisciplinary Master’s Degree focusing on Leadership, Communication, and User Experience Research. I know the struggle of working forty hours a week, spending quality time with friends and family, and pursuing other passions all while trying to succeed in the classroom. I am excited to come alongside you to help find a pathway that will fit in your current life and that will pave the path for your future.

    When I am not working towards your success, you can find me either in the foothills on a trail run or playing music with my synth pop band HE/LIUM SHE/LIUM.

  • Janelle Woolfe

    Janelle Woolf

    Student Success Coach

    Bachelor of Science, Cyber Operations and Resilience
    Cyberonline@boisestate.edu

    Bachelor of Integrated Strategic Communications
    stratcomm@boisestate.edu

    Text: 208-400-35693
    Call: (208) 426-5921

    I earned a B.S. in Marine Biology, have been employed as everything from a fisheries biologist, compounding pharmacy technician to a student success coach, and I believe that education can truly change a person’s life. While applying to college can feel confusing, I am passionate about helping people navigate the complexities of higher education, and look forward to working with you, and helping you reach your goals!

    Bachelor of Science, Cyber Operations and Resilience
    Cyberonline@boisestate.edu

    Bachelor of Integrated Strategic Communications
    stratcomm@boisestate.edu

    Text: 208-400-35693
    Call: (208) 426-5921

    I earned a B.S. in Marine Biology, have been employed as everything from a fisheries biologist, compounding pharmacy technician to a student success coach, and I believe that education can truly change a person’s life. While applying to college can feel confusing, I am passionate about helping people navigate the complexities of higher education, and look forward to working with you, and helping you reach your goals!