The following list details the ongoing work of the Process Management Lab. It describes our publications, videos and presentations. Finally, we have compiled some related resources from others in the field.
PUBLICATIONS
Supporting the Change Journey
By K. Dumesnil, S. Villachica, D. Byrd (in progress) White Paper
Change can be uncomfortable . But understanding the stages by which people adopt new ways of doing things can help your employees and volunteers navigate the journey.
Which Performance Issues Are Impeding Progress?
By K. Dumesnil, C. Lewis, S. Villachica (6/1/2023) Association for Talent Development, https://www.td.org/magazines/td-magazine/which-performance-issues-are-impeding-progress
Real projects for real community clients: Combining eService-learning and project-based learning
By S. Villachica, L. Giacumo, & J. Mammenga (in press) In Taking eService-learning to the next level: Addressing social problems in communities in times of crisis. Stylus. Book Chapter
need brief intro
Creating Buy-In for New Ways of Doing Things
By K. Dumesnil, K., & S. Villachica (Posted 5/1/2023). White Paper
Craft your pitch for changing the way your nonprofit operates based on the characteristics that can increase buy-in among your employees and volunteers.
Article Infographic
VIDEOS
Who We Are & What We Do [2m 47s] Design by O. Ndebbio; Production by A. Bolick & J. Weiss; Guidance by R. da Silva.
This video will introduce you to the Process Management Lab or (PML) — who we are, what we do, and what drives us.
How Do We Do It [2m 27s] Produced by O. Ndebbio.
This video will introduce you to our basic workshop method, taking you step by step through our process improvement process.
About Improving Processes [1m 51s] Produced by A. Bolstad, this video is an excerpt from the Office of Continuous Improvement at Boise State University. Presented during the 2023 Process Improvement Celebration.
This short video includes three perspectives on Process Improvement from Fran Caprai, Steve Villachica, and Rob Anson of the PML.
* Why is it important to improve processes?
* What are the benefits of process improvement?
* What do people need to know about?
PRESENTATIONS
Fix Those Broken Processes Before Providing Training!
Presented to Booze, Allen Hamilton on 10/18/22. By R. Anson, S. Villachica, F. Caprai, O. Ndebbio
Improving Nonprofit Processes
Presented to Idaho Partners for Good on 4/28/22. By R. Anson, S. Villachica, F. Caprai, C. Early
Instructional Currentz Meets the Process Management Lab
Presented to Instructional Currentz on 1/27/2022. By S. Villachica, R. Anson, G.W. Wallace.
Partnering to Improve Food Bank Processes: A Panel Discussion with Executives and Performance Consultants
Presented to WHO WAS THIS? on 11/3/2021. By R. Ford, R. Anson, & S. Villachica.
HR Standup Zoom: Process Reengineering
Presented to the Boise State University HR Staff on February 2021. By S. Villachica, R. Anson, & J. Mammenga.
Implementing sustainable organizational process improvements
Presented to ISPI EMEA on October 2021. By S. Villachica, R. Anson, J. Mammenga & R. Mays.
Remote Process Reengineering to Improve Foodbank Capacity in Pandemic Times
Presented to International Society for Performance Improvement on April 2021. By S. Villachica, R. Anson, & J. Mammenga.
RELATED RESOURCES (non-PML)
Process Mapping – The Best Way to Improve Processes [4m 12s] A useful visual intro to 4 basic types of process maps. (By M. Anderson at LeanVlog. Mark is a a 20+ year Lean Expert.)
Process Mapping Tutorial [32m 39s] This tutorial takes you further in depth examining how to draw and analyze process maps, plus best practices for doing so. (By M. Zabel at Straight Line Performance Solutions. Mark is a Master Black Belt in Six Sigma.)