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Conflict Management Resource Center

Supporting Boise State students navigating interpersonal, group, and intercultural conflict.

The Conflict Management Resource Center

Conflict Management Resource Center provides a space for students to talk freely and openly about their needs, interests, opinions, and point of view while addressing mutual concerns. Conflict arises in many settings and can negatively impact relationships, friendships and opportunities. When you request assistance, you can expect to be connected with a trained intern who will talk with you about your unique situation and talk through options for positively addressing the conflict.

Common conflicts resolved by the Conflict Management Resource Center include those related to: roommates, classmates, teammates, advisors/supervisors, student organizations, academic, workplace, university policies, and others.

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Available Services

Conflict Coaching

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Many people report that conflict causes them to feel confused and anxious. Conflict Coaching is a powerful one-on-one conversation with a conflict management volunteer designed to help individuals gain the knowledge, skills, and tools to effectively manage current or future conflict situations. The coach will help you build confidence,  identify goals, gain increased clarity, and provide helpful tools and resources for moving forward to resolve your conflict. Read more about Conflict Coaching

Facilitated Conversation

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A neutral facilitator can be extremely helpful in guiding two or more people navigate through a conflict situation. All parties involved must voluntarily participate in these informal conversations. The facilitator does not take sides, give advice, or tell parties what to do. Typically Facilitated Conversations are for lower-level disputes that do not require a formal agreement to follow in the future.

Mediation

Mediation is a voluntary and confidential process where a neutral party facilitator helps two or more people in conflict have a constructive conversation about important issues and establish an agreement to move forward positively. The mediator does not take sides, give advice, or tell parties what to do. Volunteers can mediate small group disputes (i.e., roommate conflicts) and will also facilitate large-scale discussions involving multiple parties. 

Volunteer | Connect

The Conflict Management Resource Center relies on interns from within the Boise State community to provide these services. Please review the Intern Position Description for more information. If you are interested in volunteering as an intern, please apply here.

For more information, please contact the Conflict Management Resource Center coordinator via email at KristinOlson@boisestate.edu.

These services are provided in a partnership between the School of Public Service and the Department of Housing and Residence Life, part of the Student Affairs and Enrollment Management Division.