User Impact of Inaccessible Web Content
In this video, review how one aspect of web accessibility, clear layout and design, can impact the user experience. If you want to review the other videos in this series, visit the provided link to access them all.
Getting Started
Web accessibility consists of two parts: the theme and the content.
Think of the theme as the architecture of a house—the hallways, doorways, and stairs. If the doorways are too narrow, no one can get in. The content is the furniture you place inside. Even in a perfectly designed house, if you block the hallway with a heavy desk (like an untagged PDF or a video without captions), the path is no longer accessible.
Review the following resources for help creating accessible web themes and web content.
Reviewing your Existing Web Content
For web content to meet the definition for archive it must meet all of the following standards:
- Created before April 24, 2026
- Is retained exclusively for reference, research, or recordkeeping
- Is not altered or updated after the date of archiving; and
- Is organized and stored in a dedicated area or areas clearly identified as being archived
For examples of how the university is archiving content on the public facing website (boisestate.edu) review Boise State Webguide. If you maintain content in another platform, you may need to adjust this guidance for your content.
Remediate Existing Web Content
For existing websites or Canvas courses, use Accessibility Checkers to find and fix barriers. Think of these tools as Digital Auditors: they scan your page’s “behind-the-scenes” code to find things a human might miss, like low color contrast or broken heading orders. Regardless of what tool you use remember:
- They are a starting point: Automated tools (like Ally or DubBot) typically identify only 30–40% of potential barriers. They are great for a head start, but they aren’t exhaustive.
- Manual reviews are required: A checker can tell you if an image has Alt Text, but it can’t tell you if that text actually makes sense.
- Manual Remediation is the Only Fix: Whether a barrier is flagged by a tool or found during your own testing, it must be fixed at the source. There are no “magic buttons” or “auto-fix” plugins—true accessibility requires you to go back into the HTML, the document, or the video editor to fix the root cause.
Pro Tips for Long Term Accessibility
Now that you’ve adopted the best practices, archived your old documents, and updated your existing content, follow these three steps to make document accessibility part of your long-term content lifecycle.
- Make it a habit – for every document and project, use the accessibility checkers often to spot check your work as you edit, make changes, or add new content.
- Audit regularly – Set aside time to audit your document content and archive what’s no longer needed. This will reduce the files needed to update and maintain and help you identify any changes that need to be made.
- Make it formal – add accessibility to your internal process, procedures, checklists, and training information. Adding it to your documentation will help train new employees and keep accessibility as a key step in your workflows.
The "Big Five"
On the web, the following areas are often the biggest challenges for accessibility. As a bonus, if your web content has forms, be sure to pay extra attention to them. Learn more about these five areas and how you can build in accessibility from the beginning.
Where can I find Help?
Web Support
- Website:Â Boise State Webguide
- Email: HelpDesk@BoiseState.edu
Instructor and Course Support
- Website:Â Teaching and Learning Knowledge Base
- Email: Belonging@BoiseState.edu
Compliance and General Accessibility Support
- Website:Â Boise State Accessibility
- Email: Accessibility@BoiseState.edu