Job Standard for Academic Support Coordinator, Senior
How to use this Job Standard:
- The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
- Click “View in Google Docs/Download” and download to Word.
- Under Essential Functions you may add an additional 35%, specific to your department needs.
- Complete this standard before creating the job announcement and posting the position.
- This standard will be used as the new Job Description for the prospective employee.
- After hire is complete, insert Employee Name and PCN#
Academic Support Coordinator, Senior Overview
- Work Type: Professional
- Job Code: 75067
- Pay Grade: P6
- FLSA Status: Exempt
- Career Level: Intermediate
- Family: Academic Programs
- Function: Academic Support
Acts as a primary point of contact for admitted and enrolled students and works with them to enhance academic planning, student satisfaction, student persistence and retention.
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Bachelor’s Degree and 5 years of professional experience or equivalent relevant experience.
Knowledge, Skills, and Abilities
- Respond with adaptability to rapidly changing priorities and work well under pressure.
- Perform in a manner that is reliable, dedicated, productive and exhibits strong self-initiative.
- Provide excellent customer service and defuse tension in customer interactions, should it arise.
- Collaborate and negotiate to achieve a desired outcome.
- Persuade and motivate others to pursue action.
- Excellent written and verbal skills
- Establish and maintain effective working relationships
- Communicate with stakeholders and staff at a distance and in person.
- Utilize organization, communication and time management skills.
- Actively participate on a team and work independently.
- Thrive in a dynamic atmosphere and manage multiple projects with competing deadlines.
- Be detail-oriented with a high level of energy, integrity and enthusiasm.
- Be sensitive to the concerns and needs of diverse student populations.
60% of Time the Academic Support Coord., Sr. must:
- Provide timely, positive, and supportive help to students so they may achieve their academic goals and overcome academic obstacles
- Maintain current knowledge of university processes, programs and policies, as well as a positive attitude and commitment to higher education.
- Assist students in course sequencing, registration, adding and dropping courses, university forms and paperwork.
- Advise admitted students through an orientation to Boise State and the academic program, selecting classes, registration, textbook ordering, and preparing for class start-up.
- Track and project student enrollment, degree plan, and degree progression.
- Engage in intentional and continuous efforts to improve service to and coaching of students, which includes improving internal processes, procedures, resources and published content.
- Interpret academic policy, rules and regulations of online program and university as needed. Problem solve a variety of student related issues that will involve interpreting policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action.
- Coordinate with the program coordinator, field advisors, faculty and support staff within the online program to provide coordinated support and advising for the student.
- Follow-up with prospective students on a regular basis, sharing academic degree details, admission materials needed by the university and the academic program and processes that need to be completed.
- Identify emerging trends that add value to the work completed by this position, incorporate them or recommend improvements, and strive to ensure that Boise State’s practices are current.
35% of Time the Academic Support Coord., Sr.
- Determined by department needs
5% of Time the Academic Support Coord., Sr.
- Perform other duties as assigned
Work Environment and Physical Demands
Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.
Not applicable for Academic Support Coord., Sr.
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.