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Job Standard for Access Center Manager

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How to use this Job Standard:

  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Access Center Manager Overview

  • Person Group: Professional
  • Job Code: 75542
  • Pay Grade: P7
  • FLSA Status: Exempt
  • Career Level: Manager
  • Family: Student Services
  • Function: Student Activities & Services


Assists with the daily operations of the department, works directly with students to determine reasonable and appropriate accommodations, and serves as unit leader in the absence of the Director. Collaborates with campus partners to proactively advance the principles of Universal Design for Learning and is the campus expert on access technology.

Level Scope

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Minimum Qualifications

Bachelor’s and 2 years of professional experience or equivalent relevant experience.

Knowledge, Skills and Abilities

  • Experience working with post-secondary level accommodations for students with disabilities.
  • Working knowledge of Universal Design in Instruction.
  • Direct experience of various access technologies including, but not limited to: JAWS, Kurzweil, 3D printing, Dragon Naturally Speaking, captioning software.
  • Knowledge of applicable federal and state laws.

Essential Functions

Key Responsibilities

60 % of Time Access Center Manager will:

  • Act as initial contact for student/faculty/campus department questions and concerns regarding accommodations and disabilities.
  • Facilitate training/mentor new and current EAC staff of developments in the field.
  • Work with the Director to create and conduct a yearly assessment plan.
  • Represent the EAC in campus wide events such as Orientation, Bronco Day, New Faculty Orientation.
  • Manage active caseload of students requesting accommodations.
  • Champion campus-wide Universal Design in Learning efforts.
  • Serve as Access Technology expert and point of contact for students, faculty, and staff.
  • Oversee production of braille, tactile graphics, and audio description for blind/visually impaired students.
  • Coordinate with the staff interpreter to track and fulfill captioning accommodation requests.
  • Investigate various note taking technologies and educate students on these technologies.
  • Organize and oversee production of accessible print materials.

35% of Time Access Center Manager:

Can be determined by department needs

5% of Time Access Center Manager:

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting and carrying material weighing up to 50 pounds; some positions may involve moving, lifting and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.