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Job Standard for Associate Director, Student Success

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  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Associate Director, Student Success and Advising Overview

  • Work Type: Professional
  • Job Code: 75444
  • Pay Grade: P10
  • FLSA Status: Exempt
  • Career Level: Assistant Director
  • Family: Student Services
  • Function: Academic Advising/Student Support


Provides Strategic vision and directs all student success and advising activities. Leads through subordinate managers a complex organization with multiple functional teams and complex processes. Provides broad, administrative direction with responsibility for providing strategic leadership and direction in the planning, implementing, improving and evaluating of operations and processes.

Level Scope

Manages a large team typically consisting of both experienced professionals and subordinate managers. Focuses on tactical and operational plans with short to mid-term focus; significant responsibility to achieve broadly stated goals through subordinate managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Requires broad management and leadership knowledge to lead project or program teams in one department/job family. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines campus strategies for a program with campus wide impact.

Minimum Qualifications

Bachelor’s Degree and 7 years experience including 3 years managerial experience

Knowledge, Skills, and Abilities

  • Experience leading, managing, and retaining motivated and team-oriented staff and creating

a dynamic, collaborative, results-driven, and interactive environment.

  • Ability to analyze, resolve, and develop long-term solutions to a wide variety of complex and unpredictable problems.
  • Skills to prepare clear, concise and informative reports, correspondence and other written materials.
  • Ability to generate, cultivate and maintain business relationships with the corporate community, maintain a high level of communication skills and work well with a diverse group of people.
  • Must be able to work independently, make decisions and problem solve.
  • Strong organizational skills including the ability to prioritize and manage complex

organizational systems and processes. Highly accurate with a large number of details.

Manage multiple projects and priorities simultaneously and remain flexible to rapidly

changing priorities in a highly collaborative environment.

Essential Functions

Key Responsibilities

60% of Time the Associate Director, Student Success and Advising must:

  • Direct comprehensive advising for student services, and student support for online programs and online and adult students.
  • Direct all complex and multidimensional services provided to current students admitted and enrolled in online and flex programs.
  • Direct efforts to meet or exceed enrollment, retention and graduation benchmarks.
  • Direct the tracking of online program active and enrolled students and delivery of timely and effective reports.
  • Demonstrate a strong ability to manage, coordinate, and deliver on concepts and information to effectively maximize the university’s brand.
  • Collaborate closely with a variety of stakeholders, both internal and external, on all aspects of projects.
  • Foster direct and strategic partnerships with and in support of academic departments developing and/or executing online programs, student services offices, university leadership and community partners

35% of Time the Associate Director, Student Success and Advising

Determined by department needs

5% of Time the Associate Director, Student Success and Advising

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and requiring wearing hearing protection.

Travel Requirement

Not applicable for Associate Director, Student Success and Advising

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.