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Job Standard for Athletic Ticket Sales & Service, Senior Manager

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Employee Name:

Employee ID:

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How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name and PCN#

Athletic Ticket Sales & Service, Senior Manager Overview

  • Work Type: Professional
  • Job Code: 75111
  • Pay Grade: P9
  • FLSA Status: Exempt
  • Career Level: Senior Manager
  • Family: Athletics
  • Function: Athletic Services


Oversees all aspects of ticket sales for the athletic department. Reporting to the Associate Athletic Director, Ticket Sales & Operations, this position will be responsible for leading the entire ticket sales unit as well as increasing revenue through new ticket sales for all ticketed sporting events. This position is responsible for leading a team that provides first class customer service and strengthens relationships with customers.


Level Scope

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area..

Minimum Qualifications

Bachelor’s Degree or equivalent plus 5 years experience including 1 managerial

Knowledge, Skills, and Abilities

  • Knowledge of NCAA rules
  • Experience and understanding of ticket sales, marketing and distribution of a ticket program
  • Ability to manage, organize and motivate staff
  • Strong verbal and written communication skills
  • Ability to multitask in a fast-paced environment
  • Critical thinking skills and ability to handle sensitive situations
  • Proven ability to balance multiple projects simultaneously while meeting tight deadlines.

Essential Functions

Key Responsibilities

60% of Time the Athletic Ticket Sales & Service, Senior Manager must:

  • Directly responsible for oversight of the ticket sales staff.
  • Required to create, generate, and execute annual ticket sales plans.
  • Supervisory responsibilities include scheduling and approving time for payroll, training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
  • Works closely with ticket operations, marketing, Bronco Athletic Association, communications and operations departments, as well as, campus entities.
  • Required to meet or exceed the annual sales goals established by Associate AD, Ticket Sales & Operations.
  • Hire, train, and motivate the sales staff, creating an environment set-up for success.
  • Collaborate on lead generation, lead qualification, and strategy for most effectively utilizing leads.
  • Responsible for developing systems that fall in line with the Boise State policies and procedures while monitoring the sales staff’s activity and professional growth.
  • Sell a full menu for all Boise State University ticketed sports including; season ticket, mini-plans, group, and individual game tickets to include: Football, Men’s Basketball, Volleyball, Soccer, Women’s Basketball, Gymnastics, and Softball.
  • Build relationships with current fans and prospects to consistently grow a pipeline of prospects.
  • Demonstrate a tenacity and determination to achieve new business sales targets in traditional, creative, and innovative ways.


35% of Time the Athletic Ticket Sales & Service Senior Manager

Determined by department needs

5% of Time the Athletic Ticket Sales & Service Senior Manager

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and requiring wearing hearing protection.

Travel Requirement

Ability to travel

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.