Skip to main content

Job Standard for Box Office Manager

View in Google Docs/Download

Employee Name:

Employee ID:

Employee PCN:

How to use this Job Standard:

  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Box Office Manager Overview

  • Person Group: Classified
  • Job Code: 05282
  • Pay Grade: I
  • FLSA Status: Non-Exempt
  • Career Level: Supervisor 1
  • Family: Performing Arts
  • Function: Venue Services


Supervise box office operations; plan, order, distribute and account for all ticket sales; establish and maintain seating plans and ticket inventory; develop event marketing methods; perform related work.

Level Scope

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Minimum Qualifications

Some knowledge of: supervisory practices.

Experience: using a reserved seat ticketing system; implementing and monitoring sales and promotions; cash handling procedures.

Knowledge, Skills, and Abilities

  • Knowledge of customer service and selling methods
  • Experience using a computerized ticketing software
  • Tracking ticket inventory levels
  • Ability to manipulate database software to store, retrieve and compile information into report format.

Essential Functions

Key Responsibilities

60% of Time the Box Office Manager must:

  • Supervises, trains and directs box office staff and monitors policies and procedures. Maintains ticket inventory, resolves customer complaints and problems. Ensures compliance and cash handling procedures.
  • Designs tickets for events; communicates with promoters; prepares and approves ticket printing orders; reconciles sales to ensure proper accounting of money and tickets.
  • Maintains cash levels for tills; issues tickets to cashiers; ensures security of box office, money, tickets and staff; responds to written and verbal inquiries from customers, promoters and outlet representatives.
  • Develops methods for marketing events; implements and evaluates marketing efforts.
  • 35% of Time the Box Office Manager

Determined by department needs

5% of Time the Box Office Manager

  • Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; exposure to high noise levels.

Travel Requirement

Not applicable for Box Office Manager

Career Path

Professional position

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.