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Job Standard for Business Operations, Senior Manager

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Employee Name:

Employee ID:

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How to use this Job Standard:

  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Business Operations, Senior Manager Overview

  • Person Group: Professional
  • Job Code: 75828
  • Pay Grade: P10
  • FLSA Status: Exempt
  • Career Level: Senior Manager
  • Family: Finance & Business Operations
  • Function: Business Operations


Supervises team of administrative professionals for department, college or division. Works with management team to identify, develop and implement strategic plans to achieve goals, including staffing, operational and financial analysis, reporting and planning.

Level Scope

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area.

Minimum Qualifications

Bachelor’s degree or equivalent plus 5 years experience in similar work, including 1 year of managerial experience

Knowledge, Skills, and Abilities

  • Experience supervising professional staff in addition to knowledge of inclusive and effective recruitment
  • Experience in coaching, mentoring and supervising staff
  • Ability to effectively present information
  • Excellent interpersonal skills to build positive working relationships across management and functions
  • Experience analyzing and interpreting complex documents and situations
  • Requires advanced knowledge of financial terms and principles

Essential Functions

Key Responsibilities

60% of Time the Business Operations, Senior Manager must:

  • Supervise staff; assign projects, manage workload, provide training and identify relevant professional development opportunities and conduct annual evaluations and goal setting.
  • Oversees employment and other administrative services. May supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness. Attends meetings as a member of the management team. Implements actions for improvement and practical solutions as approved by management.
  • Provide leadership, coordination, and management in the areas of: reporting and analytics, account operations, account technology platforms, special initiatives and process improvements.
  • Leads and facilitates communication of best practices, policies, procedures and initiatives. Mentors and coaches team members to further develop competencies.
  • Manages finance and budget processes and procedures

35% of Time the Business Operations, Senior Manager

  • Determined by department needs

5% of Time the Business Operations, Senior Manager

  • Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable for Business Operations, Senior Manager

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.