Job Standard for Business Operations Supervisor
How to use this Job Standard:
- Click “View in Google Docs/Download” and download to Word.
- The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
- For the Job Posting you may;
- update/change the purpose to add in department specific information,
- add key responsibilities to the 35% of the time, specific to your department needs,
- add a preferred qualifications section
- post the position using the business title
The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.
Business Operations Supervisor Overview
- Person Group: Professional
- Job Code: 75560
- Pay Grade: P5
- FLSA Status: Exempt
- Career Level: Supervisor
- Family: Finance & Business Operations
- Function: Business Operations
This position manages day-to-day activities to ensure the department is running efficiently and meets the expectations and needs of customers and staff. Assists with the management/administrative aspects and has operational control of a range of projects. Works on assignments related to project development and management initiatives, internal operating procedures, business processes and policies.
Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.
Bachelor’s degree or equivalent experience including 1 year of managerial experience
Knowledge, Skills, and Abilities
- Ability to multitask and delegate
- Excellent oral and written communication skills
- Demonstrated ability to work well under pressure and with tight deadlines
- Ability to perform a wide range of duties and tasks
- Refined ability to delegate responsibilities and provide leadership and training to key personnel
60% of Time the Business Operations Supervisor must:
- Supervise employees, including making decisions about hiring, evaluating, scheduling/work assignments, work procedures, resolving conflicts and training. Responsible for determining and recommending training needs and planning, coordinating, and overseeing the day-to-day operations.
- Directs customer service and support functions. Assists in performing all tasks necessary to achieve the organization’s mission and help execute staff succession and growth plans. Lead efforts to recruit new employees with the goal of attracting and retaining qualified individuals. Manages quality assurance programs.
- Serves as liaison to other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance.
35% of Time the Business Operations Supervisor
- Determined by department needs
5% of Time the Business Operations Supervisor
- Perform other duties as assigned
Work Environment and Physical Demands
Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.
Not applicable for Business Operations Supervisor
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.