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Job Standard for Class Development Supervisor

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  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Class Development Supervisor Overview

  • Work Type: Professional
  • Job Code: 75375
  • Pay Grade: P4
  • FLSA Status: Exempt
  • Career Level: Supervisor
  • Family: Student Services
  • Function: Registrar & Records


Provide oversight for the campus-wide comprehensive academic course scheduling process. A primary role rests with the initial and ongoing education of department schedulers. This position acts as liaison regarding course scheduling and classroom utilization. This position is on-call for building emergencies, where classroom space must be rescheduled.

Level Scope

Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Minimum Qualifications

Bachelor’s Degree or equivalent experience

Knowledge, Skills, and Abilities

  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Excellent organizational and communications, and interpersonal skills.
  • Strong customer service orientation and ability to represent end-user needs.
  • Ability to work as part of a team and develop productive working relationships with diverse groups of people.
  • Highly developed verbal and written communications skills that demonstrate the ability to present and communicate complex, technical information to a broad range of technical and non-technical staff.
  • Intermediate-level fluency with the MS Office Suite (especially Excel and Access).
  • High level of accuracy, extraordinary attention to details, solid proofreading skills, ability to multi-task and adhere to deadlines, and adherence to ethical and legal standards in research.
  • Demonstrated ability to compile and organize data to derive meaningful insights, including the ability to communicate clearly verbally and in written, numerical, and graphical forms.
  • The successful candidate will possess the interest, experience, and/or ability to promote cultural competency and/or diversity.

Essential Functions

Key Responsibilities

60% of Time the Class Development Supervisor must:

  • Establish operational objectives and area priorities on a yearly basis.
  • Develop, implement and review department policies and procedures related to course scheduling.
  • Serve as primary liaison to CollegeNet.
  • Serve as primary liaison with the Provost’s Office and Office of Information Technology regarding the online class scheduling tool in PeopleSoft.
  • Participate on University-wide committees where course scheduling and space utilization are central.
  • Create and maintain initial and ongoing training for department schedulers and Registrar staff. Ensure proper training for compliance with the standard schedule and policies.
  • Create, manage and disperse the calendar of deadlines for the development of the schedule of classes. Plan and oversee preparations for each phase of the production of schedule of classes.
  • Review and update scheduling content on the Registrar’s web page.
  • Manage and review security access requests from departments for the online class scheduling tool.
  • Monitor daily production schedules to make sure academic departments and scheduling staff meet publication and distribution deadlines.
  • Maintain expertise in data retrieval from the scheduling software. Analyze data, prepare and present reports on space and seat utilization. Provide forecasting reports on space needs (new space and updating existing space).
  • Recruit, hire, train and manage staff. Provide regular feedback and ensure competency of staff through ongoing performance evaluations
  • Practice effective conflict resolution in managing complaints or grievances

35% of Time the Class Development Supervisor

Determined by department needs

5% of Time the Class Development Supervisor

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.