Job Standard for Classroom Technology Administrator 2
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The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.
Classroom Technology Administrator 2 Overview
- Person Group: Professional
- Job Code: 75275
- Pay Grade: P9
- FLSA Status: Exempt
- Career Level: Senior
- Family: Information Technology
- Function: Customer Care
The Classroom Technology Administrator 2 will be responsible for supporting audio-visual and control technology. Will analyze, model, design, simulate, install and maintain classrooms systems and applications to include audio-visual projection, classroom recordings, communication networks, data links, classroom networking and classroom architectural design. Train in Information Technology concepts. This position has responsibility for Level 3 support to College and Department System Administrators for multimedia services.
Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices and procedures.
Bachelor’s degree plus 5 years of relevant professional experience or equivalent. Prefer degree concentration in: Computer Information Systems, Management Information Systems or Computer Science.
Knowledge, Skills, and Abilities
- Expert knowledge of multimedia A-V and control equipment and systems;
- Expert knowledge of Windows & Macintosh desktop computers, including but not limited to maintenance, imaging, updates, diagnostics, troubleshooting, advanced configuration & application software.
- Skilled in interpersonal relationships, teaching, planning and communication.
- Substantial knowledge of microprocessor hardware including processors, board components and peripherals.
- Experience in developing and delivering training in multimedia hardware and application software systems.
- Successful record of taking projects from concept to completion.
- Experience in Control Systems Programming with Microsoft SCCM and SCSM.
- Maintain current professional certification at the industry standard level or at the University level of deployment, whichever is more appropriate to fully support the enterprise multimedia system.
60% of Time the Classroom Technology Administrator 2 must:
- Responsible for the design, installation and maintenance of an enterprise multimedia service to the University. Works with Architecture and Engineering Services in the creation and maintenance of standardized design documents for construction of new and/or remodeled classrooms. Research, review and evaluate multimedia hardware, software and peripherals.
- Responsible for the operation, maintenance and upgrades of enterprise multimedia services. Take a proactive approach to monitoring platforms and services, identifying and predicting problems prior to them developing into emergencies and reporting recommendations to management.
- Communicate complex technical information, assist the Care Department with their support of faculty. Assist departments and individual instructors/staff with multimedia issues. Visit potential sites for new conference & classrooms. Discuss technology options with potential customers and work with them to find the best fit for their needs.
- Troubleshoot and maintain mac & windows based systems. Responsible for swapping out & repairing problematic equipment. Update software using SCCM as required. Utilize SCSM & other tracking tools to make sure support is delivered within service level agreements in force.
- Support business processes of classroom & conference room multi-media installations, maintenance, repair and replacements. Maintain production schedule and communicate status and changes to internal and external customers and stakeholders within OIT.
- Keep current with the dynamic nature of multimedia applications, equipment and techniques. Because of the dependency of academic instruction on multimedia services and the extended class schedule of the University, this position requires on-call support in the event of a multimedia emergency.
- Maintain working relationships within OIT, the campus community and with outside vendors.
35% of Time the Classroom Technology Administrator 2
- Determined by department needs
5% of Time the Classroom Technology Administrator 2
- Perform other duties as assigned
Work Environment and Physical Demands
General Office – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Assist in the installation of multimedia equipment; use of tall ladders, lifting and holding up to 40 pounds of equipment, the movement of up to 40 pounds of equipment above the shoulders. (Infrequent: activity exists less than 1% of the time).
May be required to travel with overnight stays.
Classroom Technology Administrator 3
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.