Job Standard for Concession Manager
How to use this Job Standard:
- The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
- Click “View in Google Docs/Download” and download to Word.
- Under Essential Functions you may add an additional 35%, specific to your department needs.
- Complete this standard before creating the job announcement and posting the position.
- This standard will be used as the new Job Description for the prospective employee.
- After hire is complete, insert Employee Name and PCN#
Concession Manager Overview
- Person Group: Classified
- Job Code: 5290
- Pay Grade: I
- FLSA Status: Non-Exempt
- Career Level: Supervisor 1
- Family: Performing Arts
- Function: Event Support
To plan, coordinate and supervise multiple self-supporting concession operations in a university special events center; perform related work.
Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.
Good knowledge of: restaurant or fast-food preparation and serving; food and beverage pricing, purchasing and inventory control.
Some knowledge of: health standards and regulations for food handling.
Experience: planning and implementing operating procedures; implementing and monitoring cashiering and cash control procedures; training and evaluating others in work procedures.
Physical ability to: stand and walk for up to four hours per day; lift and carry boxes weighing 45 pounds or more.
Knowledge, Skills, and Abilities
- Some positions require experience working in a stadium/arena concession environment.
- Knowledge of supervisory practices
- Knowledge of principles and processes for providing customer and personal services
- Ability to resolve conflicts, handle complaints and negotiate with others
60% of Time the Concession Manager must:
- Develops, implements and revises operating policies and procedures; recommends pricing structure to maintain appropriate profit margin; evaluates and recommends methods for increasing over-the-counter sales; develops income and expenditure projections and prepares operating budget; projects staffing needs based on upcoming events; develops and monitors work schedules; develops work procedure guidelines; authorizes overtime and reviews and submits timesheets; performs and oversees cleaning and maintenance of food service areas; ensures compliance with health and sanitation requirements; determines menu, projects product quantities and places orders based on individual event needs; maintains quality control on all food products; determines equipment needs and drafts recommendations for purchase; maintains inventory records and prepares reports; approves invoices for payment; prepares cash drawers and bank deposits and maintains related financial records.
- Hires staff and evaluates performance; trains staff in policies and procedures regarding cash-handling, customer service and handling complaints, fast-food preparation and serving, sanitation standards, and in proper use and maintenance of equipment; trains roving vendors to sell food and beverages in spectator stands; trains runners to transport and replenish food products in concession areas during events.
35% of Time the Concession Manager
- Determined by department needs
5% of Time the Concession Manager
- Perform other duties as assigned
Work Environment and Physical Demands
An employee in this classification is required to work split shifts, nights and weekends. Overtime work is frequently required. Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.
Not applicable for Concession Manager
Other professional positions
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.