Job Standard for Events Services, Manager

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Employee Name:

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How to use this Job Standard:

1. Click “View in Google Docs/Download” and download to Word.
2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
3. For the Job Posting you may;
   1. update/change the purpose to add in department specific information, 
   2. add key responsibilities to the 35% of the time, specific to your department needs, 
   3. add a preferred qualifications section
   4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Events Services, Manager Overview

• Work Type: Professional
• Job Code: 75398
• Pay Grade: P6
• FLSA Status: Exempt
• Career Level: Manager
• Family: Student Services
• Function: Student Activities & Services

Purpose

Coordinates all staff responsible for event services coordination and oversees daily operation and communication with key event partners. Also leads team members in the training and efficient utilization of reservation and diagramming software.

Level Scope

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Minimum Qualifications

Bachelor’s Degree or equivalent experience

Knowledge, Skills, and Abilities

• Ability to make independent decisions in the best interest of the facility/department.
• Knowledge of Risk Management policies, procedures and principles
• Ability to make quick, rational decisions.
• Working knowledge of event scheduling methods, facility use agreements, event planning

process and food service management.

• Ability or capacity to recruit, hire, train, mentor and evaluate student and full-time staff.
• Organization and coordination of event staff and event logistics.
• Must have computer skills and understanding of software computer systems and Google

applications.

• Excellent communication skills to work. as a high level customer service representative for

event patrons.

• Experience managing budgets
• Knowledge of or experience with supervisory role

 

Essential Functions

Key Responsibilities

60% of Time the Events Services, Manager must:

• Coordinates, collects, organizes and distributes information from event and conference planners and staff for custodial and set-up crew, audiovisual, parking and security, evening and weekend managers, and others relevant to the event planning and production process.
• Meets with VIP and major event clients to determine needs and provide assistance in the planning stages of each conference and event
• Determines appropriate fee schedules and/or negotiates rates charged from multi-tiered fee schedules
• Develops and implements procedures and standards for the venue
• Trouble-shoots issues/challenges that arise with the software on behalf of the department.
• Prepares reports for facility usage optimization, event and customer summaries, invoice reports, assesses event evaluations and incorporates suggestions into future planning.
• Explains and clarifies, Boise State & State of Idaho policies, procedures and laws to customers and staff including restrictions, limitations, and customer obligations regarding facility use

35% of Time the Events Services, Manager

Determined by department needs

5% of Time the Events Services, Manage

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and requiring wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.

Disclaimer

Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.