Job Standard for Housing & Residence Life Coordinator
How to use this Job Standard:
- The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
- Click “View in Google Docs/Download” and download to Word.
- Under Essential Functions you may add an additional 35%, specific to your department needs.
- Complete this standard before creating the job announcement and posting the position.
- This standard will be used as the new Job Description for the prospective employee.
- After hire is complete, insert Employee Name and PCN#
Housing & Residence Life Coordinator Overview
- Person Group: Professional
- Job Code: 75661
- Pay Grade: P4
- FLSA Status: Exempt
- Career Level: Associate
- Family: Student Services
- Function: Housing
To be the primary point of contact for several key campus partners for housing assignment related items and perform complex program support functions for assignments, deposits, extended stay/early arrival requests, door access, routine audits, student communication, and other Housing and Residence Life processes.
Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.
Bachelor’s Degree or relevant experience
Knowledge, Skills, and Abilities
- Excellent attention to detail
- Great work ethic
- Ability to process data in spreadsheets and perform basic mathematical functions
- Ability to monitor record systems to identify and correct errors
- Ability to interpret, explain, and apply laws, regulations, and complex policies and procedures
- Ability to deal with individuals from varying cultural and socio-economic backgrounds
- Customer service skills
- Ability to be self-guided, work autonomously, and/or work as a member of a team, depending on context
- Ability to write clear and concise procedures
60% of Time the Housing & Residence Life Coordinator must:
- Review extended stay and early arrival requests and make decisions regarding approving or denying the request based on policies. Manage administrative processes including early arrival and extended stay requests, including communicating with students regarding their requests.
- Perform data imports into door access system and ensure all residents have necessary door access.
- Oversee and regularly update approximately 20% of the HRL website. This will require extensive knowledge of departmental programs and processes and coordination with stakeholders impacted by the policies.
- Write documentation for procedures and ensure procedures are on an annual calendar.
- Provide excellent customer service to, and regularly communicate with campus partners regarding questions about processes, and the assignment of specific students and student groups.
- Independently assign students in these groups, and process assignment changes as they arise.
- Process cancellations and ensure billing is correct for all cancellations. Make sure all billing procedures are updated and accurate.
- Load dining plans for student staff members onto students’ accounts and process dining plan upgrades.
- Communicate with other staff to resolve problems with individual students. Observe students to detect and report unusual behavior.
- Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs, and other student workers.
- Provide emergency first aid and summon medical assistance when necessary
- Provide a safe environment – one that promotes both physical and emotional well-being
35% of Time the Housing & Residence Life Coordinator
Determined by department needs
5% of Time the Housing & Residence Life Coordinator
Perform other duties as assigned
Work Environment and Physical Demands
Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.
Not applicable for Housing & Residence Life Coordinator
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.