Job Standard for Information/Digital Technology Manager
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- The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
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- update/change the purpose to add in department specific information,
- add key responsibilities to the 35% of the time, specific to your department needs,
- add a preferred qualifications section
- post the position using the business title
The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.
Information/Digital Technology Manager Overview
- Work Type: Non-Classified/Professional
- Job Code: 75287
- Pay Grade: P8
- FLSA Status: Exempt
- Career Level: Manager
- Family: Information Technology
- Function: Cloud Infrastructure Services
This position will have overall responsibility for the administration, operation and security of all department technical equipment, including servers, desktops, laptops, mobile devices and printers, editing system and video services technical equipment and staff.
Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial and human) in compliance with departmental goals and objectives.
Bachelor’s or Advanced Degree and 5 years of professional experience or equivalent relevant experience.
Knowledge, Skills and Abilities
- Experience in the administration of a Microsoft Active Directory and networking environment, including installation, troubleshooting and maintenance.
- Experience in installation, troubleshooting and maintenance of computer hardware and software.
- Effective oral and written communication skills.
- Knowledge of computer networking, including design, troubleshooting and common protocols.
- Ability to remain current in fast-paced, evolving arena of hardware, software and networking.
- Ability to set priorities and balance multiple requests for assistance.
- Experience in digital video exchange and other digital video techniques required by assigned department.
- Ability to make decisions on the fly when confronted with problems concerning the operation of the local area networking and/or PC services.
- Ability to make decisions regarding long-term systems and solutions involve the synthesis of department needs and technical viability.
60% of Time the Information/Digital Technology Manager must:
- Provide client assistance for all department staff, to include installation, support and training of all hardware, editing systems, video/digital system, POS system, operating systems and software integrated into the department. The software applications include but are not limited to: Microsoft active directory, XOS, mobile devices, Microsoft Office, VPN, Adobe Pro products, Pharos, Deep Freeze, databases, ticketing system, recruiting and video software. Approximately 200+ computers, 9 servers and 80+ mobile devices users.
- Daily operation/administration includes but is not limited to: adding/deleting users as necessary, giving users the proper access rights to file and print server, setting up print server queues as needed and diagnosing/resolving mobile devices, networking and PC problems.
- Oversee and direct the daily activities of employees that manage technological elements within the department.
- Administer department computer lab(s), including imaging, configuration and maintenance in a client/server-networked environment. Install hardware and software on all lab machines.
- Responsible for procurement, setup and support of all mobile devices and cell phones in department.
- Researches and advises supervisor and each individual department regarding technology options (hardware/software) for proposed purchases and projects and how they may integrate into existing area infrastructure and needs. Must take into account University supported standards.
- Build and advance in the area of new IT infrastructure based on research gathered, to reach IT goals of the department.
- Liaison between department and outside vendors that look to incorporate product or donate product to assist in the growth of the department.
Athletic Department Support (if this is assigned department)
- Football Sideline Communication Support: Responsible for essential sideline communications for football team home and away games. Setup, testing and support during all football games. Requires 4 hours advance setup, pre-game testing and support during both home and away games. This is a Coach Comm wireless headset system with 12 wireless and 9 wired headsets, a sideline unit and press box unit.
- Mountain West Conference Instant Replay Coordinator: Game day instant replay functionality.
- Mountain West Conference Video Exchange: Knowledge in video exchange for MWC and all sports video solutions.
35% of Time the Information/Digital Technology Manager
- Determined by department needs
5% of Time the Information/Digital Technology Manager
- Perform other duties as assigned
Work Environment and Physical Demands
Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.
May be required to work outdoors in all weather conditions.
May be required to travel with overnight stays for training.
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.