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Job Standard for Instructional Technologist 2

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  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Instructional Technologist 2 Overview

  • Work Type: Professional
  • Job Code: 75788
  • Pay Grade: E7
  • FLSA Status: Exempt
  • Career Level: Intermediate
  • Family: Information Technology
  • Function: Learning Technology Solutions


Provide technical management, training and advanced support of the University learning technologies. Liaise with campus departments to coordinate and support web-based instruction. Develop web-based content.

Level Scope

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Minimum Qualifications

Bachelor’s degree and 2 years of experience or equivalent professional experience. Prefer degree concentration in Computer Information Systems, Management Information Systems or Computer Science. Some positions may require a bachelor’s degree or equivalent in department subject matter, including equipment/instrumental/lab experience.

Knowledge, Skills and Abilities

  • Excellent computer skills in Microsoft  O/S and applications, Apple O/S and applications Linux/Unix and mobile, including iOS and Android.
  • Possess basic electronic repair skills.
  • Excellent communication (oral and written), interpersonal, organizational and time management skills, with ability to take ownership and complete assigned tasks.
  • Analytical and detail oriented, with excellent problem solving skills and with the ability to multitask.
  • Strong customer service skills and positive attitude.
  • Understanding of academic environment and course work.

Essential Functions

Key Responsibilities

60% of Time the Instructional Technologist 2 must:

  • Consult with instructors, designers and other users to determine appropriate and effective solutions using instructional technologies.
  • Resolve escalated issues and coordinate with Tier 1 (Helpdesk), application administrators and vendors as appropriate to ensure timely and successful resolution.
  • Play a lead role in selecting, planning and releasing new tools and features.
  • Analyzes and Interprets data to improve the use, management or delivery of technical solutions.
  • Configure roles and permission settings for instructional technologies.
  • Manage interface design and display settings, including coordinating with Marketing and Communication.
  • Manage, test and deploy features and services.
  • Coordinate with vendors or other IT units to identify patches, hotfixes, etc., and participate in the testing and communication of fixes.
  • Play a lead role in exploration, communication and testing of upgrades, new features and new versions.
  • Document internal processes, policies and procedures. Create custom documentation for internal audiences (sub-administrators, eCampus Center, etc.).
  • Develop effective and efficient workflows both internally and for end users.
  • Coordinate with other stakeholders (OIT, Operations, HR, eCampus Center, users, committees) to ensure there is broad input, involvement and endorsement of changes.
  • Conduct workshops and training sessions about instructional technology.
  • Participate in committees and governance.
  • May supervise Learning Technology Assistant; student employee position.

35% of Time the Instructional Technologist 2

Determined by department needs

5% of Time the Instructional Technologist 2

Perform other duties as assigned

Work Environment and Physical Demands

Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Travel Requirement

May be required to travel with overnight stays for training.

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.