Job Standard for IT Communication Specialist
How to use this Job Standard:
- The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
- Click “View in Google Docs/Download” and download to Word.
- Under Essential Functions you may add an additional 35%, specific to your department needs.
- Complete this standard before creating the job announcement and posting the position.
- This standard will be used as the new Job Description for the prospective employee.
- After hire is complete, insert Employee Name and PCN#
IT Communication Specialist Overview
- Person Group: Professional
- Job Code: 75569
- Pay Grade: P6
- FLSA Status: Exempt
- Career Level: Intermediate
- Family: Information Technology
- Function: IT Communications and Training
The purpose of this position is to work closely with the Director, OIT Communications and University Web Strategy Communications to develop and provide marketing and communication planning, content, and resources for students, faculty, and staff. This position will design and deliver written communications, digital signage, presentations, posters, and signs; collaborate with project managers to plan project communication strategies; manage OIT’s social media and web presence; manage outage and maintenance notifications; and utilize analytics and metrics to assess online engagement and success within a cycle of continuous improvement.
Fully competent and productive professional contributor who applies acquired job skills, policies and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Bachelor’s degree or equivalent plus 2 years experience.
Knowledge, Skills, and Abilities
- Experience working with WordPress and HTML.
- Experience planning, developing, and executing communications within a strategic project framework.
- Experience planning and developing marketing promotions for products and services.
- Experience with screen recording tools and Adobe Creative Suite applications.
- Excellent communication skills (oral and written), interpersonal, and organizational skills are required.
- Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others.
- Technical writing experience for communicating complex technical processes and systems for diverse audiences with varying ranges of technical experience.
60% of Time the IT Communication Specialist must:
- Coordinate, write, edit, manage, and publish content for OIT websites.
- Collaborate closely with a variety of stakeholders, both internal and external, on all aspects of communication projects.
- Manage OIT social media presence.
- Represent OIT in cross-functional meetings with external departments and areas.
- Work with department colleagues and project managers to develop communication strategies for university projects.
- Execute communication plan items for internal university projects.
- Collaborate with graphic designers to design and deliver both virtual and physical image content.
- Utilize the university’s customer relationship management system to produce and push scheduled OIT communications.
- Assess engagement and value of OIT online content via analytics and established metrics within a cycle of continuous improvement.
35% of Time the IT Communication Specialist
Determined by department needs
5% of Time the IT Communication Specialist
Perform other duties as assigned
Work Environment and Physical Demands
General Office – Exerting up to 10 pounds of force. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.
May be required to travel with overnight stays.
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.