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Job Standard for IT Communications, Training and Web, Director

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  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

IT Communications, Training and Web, Director Overview

  • Person Group: Professional
  • Job Code: 75291
  • Pay Grade: P14
  • FLSA Status: Exempt
  • Career Level: Director
  • Family: Information Technology
  • Function: IT Communications and Training


Implement, execute and support Office of Information Technology and OIT Communications, Training, Provide leadership and vision for Web Support, Web Accessibility and Accessibility Assessment of Software Purchase objectives while balancing technology needs and budget available. Leads and provides general management oversight and direction for Communications, Media Development and Production, Graphic Design, Training, Web Support, Web Accessibility Compliance and Accessibility Assessment of Software Purchasing Requests. The Director builds and sustains relationships with other campus communication professionals, the Director of Web Strategy within Communications & Marketing and website owners and administrators to support existing policies and procedures, as well as advocate for new ideas and support the various communication and web needs of various units throughout campus.

Level Scope

Oversees through subordinate Managers a large, complex organization with multiple functional disciplines/occupations or manages a program, regardless of size, that has critical impact upon the campus. Significant responsibility for formulating and administering policies and programs, manages significant human, financial and physical resources and functions with a very high degree of autonomy. Frequently influences business decisions made by senior leadership. Oversees through subordinate Managers the accountability and stewardship of campus resources and the development of systems and procedures to protect organizational assets. Negotiates and influences others to understand and accept new concepts, practices and approaches. Reports to an Associate/Assistant Vice President, Vice President or Dean.

Minimum Qualifications

Bachelor’s degree or equivalent in Computer Information Systems, Management Information Systems or Computer Science and a minimum of 5 years work experience in the same type of work and 2 years supervisory experience.

Knowledge, Skills, and Abilities

  • Work experience in Higher Education IT environment
  • Demonstrated ability to develop, direct and supervise communication, training, web support and web accessibility teams is required.
  • Demonstrated ability to manage large and small projects on time and on budget.
  • Ability to recruit, train, supervise and evaluate qualified staff and staff.
  • Advanced knowledge of how to communicate effectively orally and in writing.
  • Skilled in interpersonal relationships including clear communication skills, planning, organization and setting priorities.
  • Advanced knowledge of knowledge management best practices.
  • Advanced knowledge of web accessibility criteria and Federal and State accessibility policy requirements.
  • Advanced knowledge of multimedia design, creation and editing tools.
  • Advanced understanding of web design.
  • Experience developing, managing and reporting project and organizational operating budgets.
  • Experience with contracts and vendor management of web design, content and web hosting providers.
  • Demonstrated ability to develop budget and determine allocation for services to the campus.

Essential Functions

Key Responsibilities

60% of Time the IT Communications, Training and Web, Director must:

  • Implement, execute and support OIT and OIT Communications, Training, Web Support and Accessibility objectives while balancing technology needs and budget available. Leads and provides oversight for Communications, Media Development, Training and Web and Accessibility Support.
  • Commit resources – personnel, equipment, funds – to support projects and the operations of the department.
  • Director is responsible for hiring, evaluation, scheduling and work assignments of direct reports.
  • Maintain working relationships within OIT and the campus community:
  • Content owner for myBoiseState.
  • Act as product owner for key initiatives as appropriate.
  • Review and manage the fiscal operations of the department.
  • Keep up to date on technical issues which could have an impact on or benefit to the University.
  • Build strong relationships and manages and cultivates partnerships with Colleges and internal departments, especially the Office of Communications and Marketing.
  • Builds strong relationships with vendors and community partners and manages contracts.
  • Serve on University committees representing the Office of Information Technology.

35% of Time the IT Communications, Training and Web, Director

Determined by department needs

5% of Time the IT Communications, Training and Web, Director

Perform other duties as assigned

Work Environment and Physical Demands

General Office – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Travel Requirement

May be required to travel with overnight stays.

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.