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Job Standard for IT Network Services, Director

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Employee Name:

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How to use this Job Standard:

  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

IT Network Services, Director Overview

  • Work Type: Non-Classified/Professional
  • Job Code: 75477
  • Pay Grade: P14
  • FLSA Status: Exempt
  • Career Level: Director
  • Family: Information Technology
  • Function: Network Admin & Engineering

Purpose

This position is responsible for the overall function and reliability of Boise State’s network infrastructure. The Director sets the initiatives and manages the staff that maintain secure operations of Boise State’s enterprise network and phone systems.

Level Scope

Oversees through subordinate Managers a large, complex organization with multiple functional disciplines/occupations, or manages a program, regardless of size, that has critical impact upon the campus. Significant responsibility for formulating and administering policies and programs, manages significant human, financial, and physical resources, and functions with a very high degree of autonomy. Frequently influences business decisions made by senior leadership. Oversees through subordinate Managers the accountability and stewardship of campus resources and the development of systems and procedures to protect organizational assets. Negotiates and influences others to understand and accept new concepts, practices and approaches.

Minimum Qualifications

Bachelor’s or Advanced Degree and 8 years of professional experience or equivalent relevant experience, including 5 years of managerial experience

Knowledge, Skills and Abilities

  • Ability to hire, develop, manage, direct and lead, technical and operational staff.
  • Ability to align the departments initiatives with the University’s strategic plan
  • Ability to direct the departments activities in coordination with other OIT areas and campus departments to minimize infrastructure downtime
  • Ability to identify opportunities to implement innovative, sustainable, and cost-effective network solutions.
  • Ability to manage a portfolio of concurrent projects through all project phases, while managing staffing levels to accommodate both projects and business operations.
  • Ability to adjust communication, risk, and planning strategies for projects of varying sizes, complexity, and stakeholder composition.
  • Ability to expand the value of the department through positive working relationships with key stakeholders.
  • Ability to understand the unique and growing needs of the University and manage budgets, staff, and projects accordingly.
  • Ability to work collaboratively with 3rd party partners to establish and maintain contracts, consulting agreements, multi-year networking licensing and service agreements, and manage contractor performance per contract terms.
  • Ability to create and present professionally written business cases and proposals to support key initiatives and special funding requests.

Essential Functions

Key Responsibilities

60% of Time the IT Network Services, Director must:

  • Manage the efforts of the team to ensure maximum uptime and minimal service disruption of the University’s network
  • Develop and manage the portfolio of projects for the team
  • Research, recommend and implement technologies that further the goal of providing broadly available, easily accessible and secure network communications.
  • Manage, maintain and optimize vendor and managed services contracts
  • Manage, maintain and optimize vendor and community relationships to the benefit of Boise State.
  • Forecast 3-year equipment costs
  • Optimize revenue received from telephone and service chargeback processes
  • Manage employee recruiting, hiring, retention and performance.
  • Act and conduct the business of the University professionally in any and all dealings with internal and external stakeholders

35% of Time the IT Network Services, Director

Determined by department needs

5% of Time the IT Network Services, Director

Perform other duties as assigned

Work Environment and Physical Demands

Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.

 

Network and Server Equipment Maintenance requires occasionally lifting and racking (or un-racking) equipment weighing up to 50 pounds. Occasionally working in a server control room in an environment with loud background noise.

Travel Requirement

May be required to travel with overnight stays for training.

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.

Disclaimer

Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.