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Job Standard for IT Systems Operator, Associate

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Employee Name:

Employee ID:

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How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name and PCN#

IT Systems Operator, Associate Overview

  • Person Group: Classified
  • Job Code: 01656
  • Pay Grade: G
  • FLSA Status: Non-Exempt
  • Career Level: Level 1
  • Family: Information Technology
  • Function: Cloud Infrastructure Services


To perform computer operations for host-based computer systems or distributed client server systems; perform related work.

Level Scope

Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions.

Minimum Qualifications

Some knowledge of: computer systems.

Experience: operating computer system peripheral equipment; interpreting technical material to identify computer hardware problems.

Knowledge, Skills, and Abilities

  • Excellent problem solving skills
  • Great written and verbal communication ability
  • The capability to work well in high-pressure situations

Essential Functions

Key Responsibilities

60% of Time the IT Systems Operator, Associate must:

  • At this level, incumbents are capable of performing most aspects of computer operations for host-based mainframe or distributed client server systems.
  • Systems monitored range from mainframe or minicomputer equipment and peripheral devices to large networked computer systems. They are able to resolve all but the most complex and unusual operating problems and work to increase their knowledge in monitoring and operating large network systems.
  • Monitors CPU processing, batch work, and processing flow to assure completion of application processing; monitors supporting hardware equipment; performs routine checks to verify systems are stable; operates peripheral computer equipment such as tape drives, disk drives, and high speed laser/line printers; initiates communications network start-up and shutdown procedures; performs preventive maintenance; identifies problems; maintains and writes problem description and resolution logs; contacts vendors.

35% of Time the IT Systems Operator, Associate

  • Determined by department needs

5% of Time the IT Systems Operator, Associate

  • Perform other duties as assigned

Work Environment and Physical Demands

Incumbents may be required to work shifts, weekends, and holidays. Positions involve lifting and carrying up to 50 pounds for short distances. Some positions may be permanently classified at this level.

Travel Requirement

Not applicable for IT Systems Operator, Associate

Career Path

IT Systems Operator, IT Programmer Analyst, Trainee

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.