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Job Standard for IT Systems Operator

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Employee Name:

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How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name and PCN#

IT Systems Operator Overview

  • Person Group: Classified
  • Job Code: 01655
  • Pay Grade: I
  • FLSA Status: Non-Exempt
  • Career Level: Level 3
  • Family: Information Technology
  • Function: Cloud Infrastructure Systems


To operate and monitor computer equipment and peripheral devices ranging from mainframe or minicomputer equipment to large network computer systems; perform related work.

Level Scope

Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

Minimum Qualifications

Experience: maintaining and troubleshooting an operating system; documenting operational problems; reading and understanding technical material; communicating with vendors, users, and other IT staff.

Knowledge, Skills, and Abilities

  • Experience on:  MVS/VSE operating system or OS/390;  OS/390 or zOS.
  • Experience as a Mainframe (or other large system) computer operator to include such duties as console monitoring, releasing batch jobs, releasing and monitoring print jobs, resetting parts, etc.).

Essential Functions

Key Responsibilities

60% of Time the IT Systems Operator must:

  • At this level, incumbents are fully knowledgeable in data processing equipment operation, monitoring network devices, and performing daily system activities.
  • Using technical manuals and documentation procedures, incumbents work independently to identify hardware, software, and network problems and perform routine recovery. Often the first point of contact to the client community for issues related to computer room equipment, network connections, frame relay service, digital and analog circuits, and router problems. Incumbents may have formal or informal supervisory responsibility for a small staff of other system operators.
  • Operates and monitors computer system and supporting hardware equipment; performs checks to verify systems are stable; performs system backups and hardware preventive maintenance; troubleshoots system operating problems and determines the cause of system interruptions; resolves and coordinates problem resolution with in-house staff and vendors; operates peripheral computer equipment; enforces physical security for computer systems; maintains and writes problem descriptions.

35% of Time the IT Systems Operator

  • Determined by department needs

5% of Time the IT Systems Operator

  • Perform other duties as assigned

Work Environment and Physical Demands

Incumbents may be required to work shifts, weekends, and holidays. Incumbents work under rigid production schedules and deadlines. Positions involve lifting and carrying up to 50 pounds for short distances.

Travel Requirement

Not applicable for IT Systems Operator

Career Path

IT Programmer Analyst, Trainee, IT Information Systems Technician

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.