Skip to main content

Job Standard for New Student/Family Program Coordinator, Associate

View in Google Docs/Download

Employee Name:

Employee ID:

Employee PCN:

How to use this Job Standard:

  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

New Student/Family Program Coordinator, Associate Overview

  • Work Type: Professional
  • Job Code: 75386
  • Pay Grade: P4
  • FLSA Status: Exempt
  • Career Level: Associate
  • Family: Student Services
  • Function: Student Activities & Services


Responsible for the day-to-day operations of the daily campus visit programs.

Level Scope

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Minimum Qualifications

Bachelor’s Degree or equivalent relevant professional experience.

Knowledge, Skills, and Abilities

  • Ability to work in an automated environment
  • Ability to understand and follow university and state guidelines
  • Supervisory skills
  • Knowledge of Boise State academic programs and student life areas

Essential Functions

Key Responsibilities

60% of Time the New Student/Family Program Coordinator, Associate must:

  • Hire, train, direct and evaluate the work of student recruitment staff
  • Manage and support the planning and coordination of daily campus visit activities
  • Provide leadership in the ongoing development of effective and high-quality recruitment events; including accurately assessing needs, researching best practices nationally and implementing new strategies in collaboration with the Associate Director.
  • Ensure staff deliver consistent, accurate, and timely communication
  • Coach and mentor student staff to provide comprehensive services and deliver consistent and accurate information in a positive, timely and efficient manner.
  • Promote and model a positive customer service model; including planning and participating in office-specific and cross-divisional training.
  • Provide input and feedback to the Assistant Director of Communications in the development of recruitment publications as needed, and especially as it relates to best practices around the campus visit experience.
  • Remain current in knowledge and understanding of National Association for College Admission Counseling (NACAC) best practices, and state of Idaho policies.  Specific examples include:  FERPA (Family Rights and Privacy Act) and State Board of Education policies.
  • Counsel, advise and maintain positive contact with prospective students and families regarding admission requirements, financial aid and scholarships, and campus life.
  • Establish and maintain working relationships with community groups, high school contacts, parents, and Boise State student organizations and staff.

35% of Time the New Student/Family Program Coordinator, Associate

Determined by department needs

5% of Time the New Student/Family Program Coordinator, Associate

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.