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Job Standard for Online Program Consultant

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  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Online Program Consultant Overview

  • Work Type: Professional
  • Job Code: 75179
  • Pay Grade: P7
  • FLSA Status: Exempt
  • Career Level: Intermediate
  • Family: Academic Programs
  • Function: Academic Support


Oversees program viability and curriculum-related activities associated with the lifecycle of a program including: conception, feasibility; program development, launch, and ongoing maintenance of assigned online programs. Provides guidance on how new online programs can be launched, scalable, and financially sustainable.

Level Scope

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.  Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Minimum Qualifications

Bachelor’s Degree and 2 years experience or equivalent

Knowledge, Skills, and Abilities

  • Knowledge of project planning methodologies.
  • Strong research skills including Internet research.
  • Ability to conceptualize and organize project planning processes.
  • Proven experience in effectively obtaining and validating data.
  • Complete and balance multiple work projects, respond with adaptability to rapidly changing priorities, and work well under pressure.
  • Ability to work effectively both independently and cooperatively as a member of a team.
  • Able to assimilate and organize materials and ideas to communicate them effectively in a variety of forms.
  • Able to work well within a large, state organization with many policies, procedures, and practices.
  • Proven experience conducting market research, validating data/information, analyzing findings and clearly communicating findings to stakeholders
  • Able to successfully lead a team of people through a complex project
  • Must be able to establish and maintain effective working relationships with all stakeholders

Essential Functions

Key Responsibilities

60% of Time the Online Program Consultant must:

  • Review and evaluate new online program proposals, then make recommendations to the supervisor and/or department director/chair.
  • Work within the team to share responsibility establishing and executing timelines and tasks for new program development, and manage the workload as a team.
  • Prepare and present market analysis and program life cycle reports to Extended Studies staff and academic departments.
  • Guide academic department partners through the workflows, rules, policies, and procedures governing program implementation and delivery
  • Anticipate, monitor, and communicate changes in project scope and potential risks, and collaborate with the position supervisor to devise contingency plans and resolve issues.
  • Research and analyze higher education market trends, identify opportunities for new online programs, and make recommendations to the position supervisor and potential stakeholders
  • Coordinate project plans with deliverables, tasks, and timelines for new online program development.
  • Participate in meetings with Extended Studies staff to review program development progress reports and promote the sharing of vital information between units.
  • Provide consulting services to academic partners who are not using marketing and enrollment services on best practices for online program websites, literature, and outreach activities.
  • Examine existing online programs to ensure marketplace relevancy and constantly explore curriculum-related innovation opportunities.
  • Provide updates on projects and programs as needed.


35% of Time the Online Program Consultant

5% of Time the Online Program Consultant

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.