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Job Standard for Online Program Manager

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  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Online Program Manager Overview

  • Work Type: Professional
  • Job Code: 75614
  • Pay Grade: P7
  • FLSA Status: Exempt
  • Career Level: Manager
  • Family: Academic Programs
  • Function: Academic Support


Oversees the coordination and administration of an online program including but not limited to planning, organizing, scheduling, budgeting, and leading program activities.

Level Scope

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Minimum Qualifications

Bachelor’s Degree and 2 years experience or equivalent

Knowledge, Skills, and Abilities

  • Excellent interpersonal and communication skills.
  • Able to work positively and effectively with multiple internal and external partners and clients.
  • Able to analyze, resolve, and develop long-term solutions to a wide variety of complex and unpredictable problems.
  • Handling difficult and sensitive situations, using sound, independent judgment within general policy and legal guidelines.
  • Strong personal initiative. Approach new needs with creativity.
  • Fiscal management skills. Highly accurate with a large number of details.
  • Able to develop program activities, goals and objectives; create program evaluation tools and evaluate the effectiveness of the program.
  • Have familiarity, knowledge, and passion for finding the best practices in higher education.
  • Ability to develop and maintain positive, collaborative, respect-based relationships with co-workers, customers, and stakeholders within and outside of Boise State.

Essential Functions

Key Responsibilities

60% of Time the Online Program Manager must:

  • Plan the delivery of the overall program in accordance with the mission and goals of the institution, college, and department
  • Ensure work effectiveness, efficiency, accuracy, and productivity through continuous evaluation and improvement of internal processes and workflows, and ensure that university policies and procedures are adhered to.
  • In collaboration with program leaders, develop and implement long-term goals and objectives for the program
  • Enforce the guidelines established for the online program to ensure courses are developed with consistency to provide students in the program with a cohesive online learning experience.
  • Assist in the setup of courses of the program, and also assist in identifying the faculty who will teach the courses.
  • Manage course scheduling process which involves creation and maintenance of operating procedures.
  • Work to develop a professional development plan with annual goals to accomplish the plan. Actively pursue excellence, effectiveness, and efficiency.


35% of Time the Online Program Manager

Determined by department needs

5% of Time the Online Program Manager

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and requiring wearing hearing protection.

Travel Requirement

Not applicable

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.