Job Standard for Parking Specialist, Senior
How to use this Job Standard:
- The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
- Click “View in Google Docs/Download” and download to Word.
- Under Essential Functions you may add an additional 35%, specific to your department needs.
- Complete this standard before creating the job announcement and posting the position.
- This standard will be used as the new Job Description for the prospective employee.
- After hire is complete, insert Employee Name and PCN#
Parking Specialist, Senior Overview
- Person Group: Classified
- Job Code: 01929
- Pay Grade: G
- FLSA Status: Non-Exempt
- Career Level: Level 2
- Family: Campus Planning & Facilities
- Function: Parking & Transportation
To provide customer service for parking patrons; provide security/safety functions; patrol lots and garages and enforce parking rules and regulations; perform leadwork responsibilities and supervise Parking Specialists in the absence of the supervisor; ensure parking fees are collected and parking rules and regulations are adhered to; provide routine maintenance on meters and signs; perform related work.
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Willingness to: stand and walk continuously throughout an eight hour shift; bend, stoop, lift and carry items weighing up to 20 pounds; work outdoors in all weather conditions; visually observe activities in an assigned area; use a two-way radio to communicate information.
Experience: providing public service in a work setting; dealing with difficult customers; ability to interpret and apply rules and regulations. Some knowledge of supervisory practices.
Knowledge, Skills, and Abilities
- Knowledge of principles and processes for providing customer and personal services
- Ability to communicate information and ideas so others will understand
- Knowledge of relevant equipment, policies, procedures and strategies to promote safety and security operations
- Knowledge of supervisory practices
60% of Time the Parking Specialist, Senior must:
- This position serves as a lead worker for Parking Specialists (Booth Specialists or Field Specialist) on two campuses, both the Boise campus and Nampa Campus. Position may require overtime and split-shift work and may require duties on both campuses.
- Makes staff assignments and resolves problems associated with those assignments; explains priorities for completion of projects; schedules jobs to be accomplished; trains staff; reviews work to ensure compliance; advises on performance evaluations; keeps records of employee hours worked.
- Provides public service by explaining parking policies and answering questions from students, staff and public; provides general campus and directional information, and alternate parking options; handles irate/angry customers and resolves initial complaints; provides security/safety functions.
- Ensures opening and closing of parking booths; issues parking permits; operates electronic cash registers; calculates and collects/accepts parking fees; verifies parking permits, ownership, and registration of vehicles; issues tickets and warnings to violators; operates a computerized ticketing system; controls access to parking lots; monitors parking lots to ensure parking regulations are met; operates two-way portable radio; checks tow list and lost/stolen permit list to determine violations; maintains daily records and prepares work activity reports; directs traffic as necessary; may assist in office support functions.
- Assists maintenance staff in all aspects of parking lot and equipment maintenance: installing/removing meters, signs, and sign poles using hand and power tools; digging post holes and pouring concrete; striping and painting lots; collects money from parking meters; provides minor maintenance; inventories parking spaces, signs, poles and miscellaneous equipment; reports maintenance needs; sweeps parking lots.
35% of Time the Parking Specialist, Senior
Determined by department needs
5% of Time the Parking Specialist, Senior
Perform other duties as assigned
Work Environment and Physical Demands
This position involves lifting and carrying up to 20 pounds; standing, sitting or walking up to eight hours per day; working outdoors in all weather conditions; visually observing activities in assigned area; communicating using two-way radio. This position provides support/back up to Booth and/or Field Specialist.
Not applicable for Parking Specialist, Senior
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.