Skip to main content

Job Standard for Process Improvement Analyst

View in Google Docs/Download


Employee Name:

Employee ID:

Employee PCN:

How to use this Job Standard:

  1. Click “View in Google Docs/Download” and download to Word.
  2. The Job Overview, Level Scope, Minimum Qualifications and Essential Job Functions are specific to this job’s competencies and cannot be edited.
  3. For the Job Posting you may;
    1. update/change the purpose to add in department specific information, 
    2. add key responsibilities to the 35% of the time, specific to your department needs, 
    3. add a preferred qualifications section
    4. post the position using the business title

The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Process Improvement Analyst Overview

  • Person Group: Professional
  • Job Code: 75255
  • Pay Grade: P7
  • FLSA Status: Exempt
  • Career Level: Intermediate
  • Family: Finance & Business Operations
  • Function: Business Process & Improvement


Work to improve efficiency of processes for departments and units.  This position focuses on the people’s side of adopting changes required to realize efficiencies in the operation.

Level Scope

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees

Minimum Qualifications

Bachelor’s degree and 2 years experience or equivalent level of professional experience

Knowledge, Skills, and Abilities

  • Experience with change management and facilitation.
  • Experience with business process improvement, such as Lean.
  • Experience with MicroSoft Office products
  • Excellent presentation skills with solid communication capabilities and practices, both oral and written
  • Good project management skills
  • Works well in a team environment
  • Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues

Essential Functions

Key Responsibilities

60% of Time the Process Improvement Analyst must:

  • Identify, plan and implement key projects to improve quality, reduce costs, increase productivity and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.
  • Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
  • Facilitate meetings and/or projects, determine audience and tactics appropriate for a particular discussion.  Adapt facilitation style in order to engage a variety of group settings.
  • Evaluate process improvement information, including policy and procedures to identify inefficiencies and coordinate to determine a future state that satisfies the business requirements.
  • Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements
  • Assess the cultural landscape and adapts change management strategies, as appropriate

35% of Time the Process Improvement Analyst

Determined by department needs

5% of Time the Process Improvement Analyst

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Travel Requirement

Not applicable for Process Improvement Analyst

Career Path

Process Improvement Analyst, Senior, Systems Analyst, Senior, Institutional Research Analyst, Senior

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.