Job Standard for Process Improvement Analyst
How to use this Job Standard:
- The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
- Click “View in Google Docs/Download” and download to Word.
- Under Essential Functions you may add an additional 35%, specific to your department needs.
- Complete this standard before creating the job announcement and posting the position.
- This standard will be used as the new Job Description for the prospective employee.
- After hire is complete, insert Employee Name and PCN#
Process Improvement Analyst Overview
- Person Group: Professional
- Job Code:
- Pay Grade: P7
- FLSA Status: Exempt
- Career Level: Intermediate
- Family: Finance & Business Operations
- Function: Business Process & Improvement
Work to improve efficiency of processes for departments and units. This position focuses on the people side of adopting changes required to realize efficiencies in the operation.
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Bachelor’s degree and 2 years experience or equivalent level of professional experience
Knowledge, Skills, and Abilities
- Experience with change management and facilitation.
- Experience with business process improvement, such as Lean.
- Experience with MicroSoft Office products
- Excellent presentation skills with solid communication capabilities and practices, both oral and written
- Good project management skills
- Works well in a team environment
- Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues
60% of Time the Process Improvement Analyst must:
- Identify, plan and implement key projects to improve quality, reduce costs, increase productivity and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.
- Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
- Facilitate meetings and/or projects, determine audience and tactics appropriate for a particular discussion. Adapt facilitation style in order to engage a variety of group settings.
- Evaluates process improvement information, including policy and procedures to identify inefficiencies and coordinate to determine a future state that satisfies the business requirements.
- Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements
- Assess the cultural landscape and adapt change management strategies as appropriate
35% of Time the Process Improvement Analyst
Determined by department needs
5% of Time the Process Improvement Analyst
Perform other duties as assigned
Work Environment and Physical Demands
Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.
Not applicable for Process Improvement Analyst
Process Improvement Analyst, Senior, Systems Analyst, Senior, Institutional Research Analyst, Senior
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.