Job Standard for Program Specialist Technician
How to use this Job Standard:
- The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
- Click “View in Google Docs/Download” and download to Word.
- Under Essential Functions you may add an additional 35%, specific to your department needs.
- Complete this standard before creating the job announcement and posting the position.
- This standard will be used as the new Job Description for the prospective employee.
- After hire is complete, insert Employee Name and PCN#
Program Specialist Technician Overview
- Person Group: Classified
- Job Code: 05273
- Pay Grade: J
- FLSA Status: Non-Exempt
- Career Level: Level 3
- Family: General Administration
- Function: Administrative Support
To provide technical expertise in the operation of a university program; perform related work.
Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.
Experience: Determining program compliance with state or federal laws; preparing and presenting detailed information to groups of people; translating technical material into easily understandable oral and written communication.
Knowledge, Skills, and Abilities
- Some knowledge of supervisory practices
- Knowledge of principles and procedures of assessing customer needs, and meeting quality standards for services.
- The ability to communicate information and ideas effectively.
60% of Time the Program Specialist Technician must:
- May supervise internal and/or contract staff; respond to questions or emergencies after hours and on weekends. Provide training to department and local agency staff(s) and vendors on technical processes; serve on departmental process improvement teams; develop and revise program manuals, brochures, and forms; convert technical material into information; writes ad-hoc reports and provide statistical information; and may represent the department at conferences and/or industry meetings.
- Research laws and regulations to ensure program compliance with requirements; recommend legislative changes based on program knowledge; identify discrepancies and determine best solution; and evaluate the impact of legislative changes on the program or department operations.
- Respond to in-person, telephone, email, and written inquiries and requests from the public, vendors, and other local, state and federal agencies; and enter and retrieve data from databases.
- Serve as technical program expert to respond to questions or find resolution to problems; assure program compliance; determine appropriate information and related materials for creation of databases and development of technical manuals; establish, implement and monitor program policies and procedures; and identify changes needed and make recommendations to management for implementation; serve as the database expert for the identified program to edit or update fields and make minor programming adjustments; evaluate and assign system security clearances; central control point; may approve or revoke permits or participation in program.
35% of Time the Program Specialist Technician
Determined by department needs
5% of Time the Program Specialist Technician
Perform other duties as assigned
Work Environment and Physical Demands
Require moderate physical activity; and exposure to hazardous materials.
Some positions may require extensive statewide travel.
Other professional positions
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.