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Job Standard for Retail Assistant Manager

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Employee Name:

Employee ID:

Employee PCN:

How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name and PCN#

Retail Assistant Manager Overview

  • Person Group: Classified
  • Job Code: 04657
  • Pay Grade: I
  • FLSA Status: Non-Exempt
  • Career Level: Level 3
  • Family: Student Services
  • Function: Bookstore/Retail


To serve as assistant manager for a department within a large bookstore; perform selected merchandising, ordering, sales, and customer service activities; perform related work.

Level Scope

Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

Minimum Qualifications

Good knowledge of: retail record keeping.

Some knowledge of: supervisory practices.

Experience: retail merchandising; maintaining inventory restocking operations; using a computerized retail point of sale (POS) and inventory system; providing customer service.

Knowledge, Skills, and Abilities

  • Experience troubleshooting and resolving computer hardware and software problems over the phone and in person.
  • Ability to communicate and convey information effectively
  • Ability to analyze information and evaluate results to choose the best solution and solve problems
  • Knowledge of principles and processes for providing customer and personal services.

Essential Functions

Key Responsibilities

60% of Time the Retail Assistant Manager must:

  • Assists in establishing an annual merchandising program including advertising, in-store promotions, and displays; establishes retail prices, special promotions, and sales; resolves vendor, supplier and wholesaler problems; attends meetings; plans and directs merchandising events; evaluates inventory records to ensure adequate and profitable stocking levels; develops mail order catalogs for product and services promotion; ensures aesthetic appeal of department; promotes merchandise through display and advertising methods; orders merchandise; recommends new merchandise products and source of purchases.
  • Ensures effective public relations with vendors and customers; assists customers in locating merchandise and explains services and policies; answers mail order and telephone customer requests and questions; assists customers with returns; oversees preparation of department sales reports; posting and validating charge card purchases.
  • Participate in interviewing and selecting staff; schedules and assigns work; trains and evaluates staff.
  • Prepares, maintains, and operates computerized ordering, receiving, discounting, donation, and inventory records systems; supervises off-campus warehouse activities; returns defective or damaged merchandise; opens and closes store; ensuring registers are cleared

35% of Time the Retail Assistant Manager

Determined by department needs

5% of Time the Retail Assistant Manager

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day.

Travel Requirement

Not applicable for Retail Assistant Manager

Career Path

Professional positions

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.