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Job Standard for Security Operations Senior Manager

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How to use this Job Standard:

  1. The Purpose, Scope, Qualifications and Job Functions are specific to this job title and can not be edited.
  2. Click “View in Google Docs/Download” and download to Word.
  3. Under Essential Functions you may add an additional 35%, specific to your department needs.
  4. Complete this standard before creating the job announcement and posting the position.
  5. This standard will be used as the new Job Description for the prospective employee.
  6. After hire is complete, insert Employee Name, ID# and PCN#.

Security Operations Manager Overview

  • Person Group: Non-Classified/Professional
  • Job Code: 75469
  • Pay Grade: P7
  • FLSA Status: Exempt
  • Career Level: Senior Manager
  • Family: Safety/Security
  • Function: Safety/Security Services


To manage the security officer program for the campus and supervise security officers.  Assist with non-emergency events and overall campus security operations, including but not limited to, budget, administration, personnel, information systems, general office management, training, community relations and education, building security assessments, and policy development.


Level Scope

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area.

Minimum Qualifications

Bachelor’s Degree or equivalent, plus 5 years experience including 1 year management experience

Knowledge, Skills and Abilities

  • Good knowledge of the National Incident Management System and Incident Command    System principles and concepts.
  • Currently certified in First Aid/CPR/AED
  • Experience training others in security related topics
  • Excellent verbal and written communication skills
  • Detail-oriented and highly organized with strong analytical skills
  • Strong leadership and management skills, ability to manage conflict
  • Ability to collaborate with faculty, staff, students, and other various personnel/agencies
  • Ability to respond appropriately and in a timely manner to emergency situations
  • Ability to create and manage budgets, create report and present findings
  • Ability to supervise, evaluate, educate and train others
  • Ability to exercise discretion when dealing with confidential matters and information

Essential Functions

Key Responsibilities

60 % of Time Security Operations Senior Manager will:

  • Monitors work activities to ensure compliance with policies and procedures.  Makes recommendations for changes and improvements to existing standards, policies, and procedures.
  • Design educational staff training modules that include detailed job orientation at the start of employment as well as through regular staff meetings and ongoing training to ensure regulatory compliance.
  • Manages the Security Officer program, includes the hiring, positive recognition, discipline, and termination of Senior Security Officer Supervisors and Senior Security Officers.
  • Manages employees’ scheduling, work assignments, communication, and personnel development; and evaluates employee performance, gives regular feedback, and conducts annual performance reviews
  • Develops and maintains the security officer training program including the new hire training program, annual training week, regularly scheduled officer meetings, in-service training, and off-campus training opportunities.
  • Oversees the budget, maintenance, procurement, and inventory control of security officer uniforms and equipment,personal safety equipment, medical supplies, emergency response supplies, radios, and vehicles.
  • Manages and reviews the security officer daily event log and incident report writing program. Coordinates officer response protocols with Boise Police. Follows up with and conducts investigations in regards to citizen complaints..
  • Oversees the Security Unit’s operations plans and tactical operations.
  • Coordinates with the Associate Director of Security and Event Management to schedule officers for on-campus events
  • Oversees the Security Unit’s operations plans and tactical operation planning
  • Responds to campus during emergency events.
  • Conducts campus security related training
  • Ensures customer service for the entire Department and campus community.

35% of Time Security Operations Senior Manager:

Can be determined by department needs

5% of Time Security Operations Senior Manager:

Perform other duties as assigned

Work Environment and Physical Demands

Some positions may involve frequent bending, moving, lifting and carrying material weighing up to 50 pounds; some positions may involve moving, lifting and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection

Travel Requirement

Travel may be required

Career Path

Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.


Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work.  Final employment offers are  contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual.  In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.